Jennifer Merino
North Brunswick,NJ
Summary
Results-driven and detail-oriented professional with over five years of experience in customer service and the E-Commerce industry. Skilled in problem solving, order processing, and fostering effective communication channels with customers and cross-functional teams. Ready to contribute to the success and growth of your organization by delivering exceptional service and supporting company goals.
Overview
9
9
years of professional experience
Work History
Order Management Specialist
Drill Spot LLC
2022.04 - 2023.11
- Processed customer orders on Amazon Seller Central in accordance with company order management policies and procedures.
- Implemented purchasing strategies for all orders, guaranteeing prompt and precise delivery to customers while minimizing costs and maximizing profitability.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments and ensured that all orders have a positive lead time.
- Performed routine assessments of product listings, ensuring necessary updates were made to enhance visibility, boost sales, and ensure adherence to Amazon's policies and guidelines.
- Collaborated with cross-functional teams to troubleshoot and resolve order related issues, ensuring a seamless customer experience.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Product Data Specialist
Modway
2021.08 - 2022.03
- Responsible for submitting new products into databases across multiple E-Commerce partners such as Amazon, Walmart, Target, Wayfair and more.
- Ensure highest data accuracy and take preventive measures to eliminate potential errors when submitting new products.
- Optimized product listing by submitting A+ content across all major E-Commerce partner portals.
- Assist the customer service department with answering customer product inquiries in a timely manner.
- Manage and resolve product data issues through efficient use of troubleshooting tickets submission.
- Perform quality checks on product listings to ensure fulfillment accuracy and customer satisfaction
E-Commerce Specialist
Triangle Home Fashion
2018.09 - 2021.07
- Managed product submission across all E-Commerce partners such as Amazon, Target, Wayfair, Walmart, Macy's, and more.
- Successfully maintained accurate and up-to-date product information across multiple E-commerce platforms.
- Working closely with various merchandise teams to ensure new product listings meet brand standards and optimized product performance to increase sales.
- Managed daily customer orders from receiving to delivery, utilizing both manual input and EDI submission through SAP program, resulting in timely and efficient order processing.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Provided exceptional customer service by responding to inquiries via phone and email in accordance with company guidelines.
- Provided support to the Sales leadership team by creating reports and presentations on data trends to inform strategic decision-making.
- Effectively managed E-commerce product inventory, ensuring accurate and timely updates across all platforms.
Hardlines Team Leader
Target
2014.11 - 2016.06
- Enhanced customer satisfaction by ensuring a well-stocked, organized, and visually appealing sales floor.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Successfully managed opening and closing procedures, ensuring compliance with company standards, and delivering excellent customer service consistently.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Crossed trained in multiple areas of the store in order to provide a higher level of service to all customers.
Education
High School Diploma -
Monroe Township High School
Monroe Township, NJ06.2012
Skills
- Order Processing
- Data Entry
- Customer Service
- Order tracking
- Returns processing
- Problem-Solving
- EDI processing
- Customer Service
- Fluent in Spanish
- Microsoft Office
- SAP
- Inventory Management
Timeline
Order Management Specialist
Drill Spot LLC
2022.04 - 2023.11
Product Data Specialist
Modway
2021.08 - 2022.03
E-Commerce Specialist
Triangle Home Fashion
2018.09 - 2021.07
Hardlines Team Leader
Target
2014.11 - 2016.06
High School Diploma -
Monroe Township High School
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