Julian Zeng
Burlingame,CA
Summary
Contract Analyst with over 6 years of expertise in revenue operations and financial analysis. Skilled in managing subscriptions, customer orders, and quote-to-cash processes utilizing Salesforce, NetSuite, and Zuora. Focused on enhancing organizational performance through thorough contract reviews and strategic solutions.
Overview
7
7
years of professional experience
Work History
Order Management Specialist
AppFolio
Santa Barbara, California
07.2025 - Current
- Maintained detailed records of all incoming orders including quantities ordered, payment terms, shipment methods, special instructions.
- Developed processes to ensure order fulfillment was timely and accurate.
- Reviewed customer orders for accuracy and completeness prior to processing.
Senior AR Analyst
LogicMonitor
Santa Barbara, California
11.2023 - 07.2025
- Assisted with migration of Salesforce CPQ and Billing systems.
- Managed billing and contract reviews using SFDC CPQ and Billing.
- Reviewed contracts daily through Salesforce Opportunities to ensure compliance.
- Created new subscriptions and updated orders for customers via Zuora.
- Handled customer inquiries efficiently using Zendesk ticket system.
- Collaborated with deal desk and sales team to adjust contracts as needed
Senior AR analyst
Liftoff Mobile
Redwood City, California
12.2021 - 11.2023
- Supported month-end close activities and prepared account reconciliations.
- Identified issues in the close process, implementing improvements to enhance efficiency.
- Processed day-to-day transactions in NetSuite and Salesforce systems.
- Completed ad-hoc projects and analyses to assist accounting team and other departments.
- Assisted with annual audit, tax filings, and compliance-related matters
Senior Revenue Operations Billing Analyst
RingCentral
Belmont, California
12.2018 - 12.2021
- Led development of new billing process for Engage Voice customers through UAT participation.
- Gathered requirements for migration from Connect First, addressing system limitations.
- Served as SME for Engage Voice and Contact Center, resolving billing inquiries and establishing procedures.
- Monitored UAT to ensure seamless migration from legacy systems, preventing disputes and duplications.
Education
Bachelor of Arts - Finance
San Francisco State University
San Francisco, CASkills
- Salesforce CPQ
- Contract compliance
- Order processing
- Billing management
- Order fulfillment
- NetSuite
- Billing systems
- ZenDesk
- Zuora
Timeline
Order Management Specialist
AppFolio
07.2025 - Current
Senior AR Analyst
LogicMonitor
11.2023 - 07.2025
Senior AR analyst
Liftoff Mobile
12.2021 - 11.2023
Senior Revenue Operations Billing Analyst
RingCentral
12.2018 - 12.2021
Bachelor of Arts - Finance
San Francisco State University
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