Order Management Specialist
Ashley Moore
Nature Planet
Atlanta,US
16
years of professional experience
6
years of post-secondary education
1
Certification
Dedicated and resourceful Order Management Representative with many years of diverse sales and customer support experience. Exceptional verbal and written communication skills with a passion to handle and follow through on every detail. Engaged expert and go-to person on ordering and sales processes with an enthusiastic willingness to assist others proactively.
Work History
Order Management Specialist
1 Year- Managed wholesale order entry for Nature Planet gift and souvenir customers
- Coordinated order confirmations with sales, warehouse, and shipping teams
- Ensured accuracy and completeness of customer orders prior to processing.
- Reviewed customer purchase orders for pricing, quantities, and delivery details
- Resolved order issues with customers and internal support teams
- Updated ERP records with order status, changes, and shipment notes
- Monitored backorders and communicated delivery updates to account contacts
- Processed Market-Time and web orders efficiently
Data Coordinator / Construction Equipment Dealer
6 Months- Managing monthly data entry into the enterprise business system (DBS).
- Research external industry data to identify prospects and generate actionable sales leads.
- Researched external industry data to identify prospects and generate actionable sales leads for the sales team.
- Validate and input monthly UCC data into DBS, including:...
- Established new accounts to enhance customer database accuracy.
- Communicate with sales representatives to confirm data accuracy.
- Assist in data-matching between multiple data sources.
- Create influencer records and input email addresses from marketing campaign events and tradeshows.
- Identified potential customers and sales leads to contribute to targeted marketing efforts.
- Updated customer and asset information in internal tracking systems.
Order Management/Customer Service Representative
3 Years 1 Month- Company Overview: Oversaw textile selection to meet customer needs.
- Managed inbound calls and emails for Lacefield Designs client support.
- Quoted textile orders and retail pricing to ensure accurate customer expectations.
- Facilitated business-to-business transactions
- Update and make changes to the the pricing list.
- Sent email updates regarding lead times to keep clients informed and enhance order satisfaction.
- Approve accounts in E-commerce
- Invoicing via QuickBooks
- Order processing via QuickBooks
- Invoicing via QuickBooks
- Created and updated spreadsheet
- Set up new accounts via shopify
- Sent CFA documents to clients for approval.
- Fulfilled swatch requests to assist customers in product selection.
- Supervisor warehouse team orders getting picked and shipped out
- Shopify update database
- Operated copier machine to scan documents
- Copier machine, Scanning,
- Validate all business license and tax ID
- Process payment and track payment records.
- Responded to inbound calls and emails for Lacefield Designs client support.
Customer Service/Collections Representative
3 Years- Healthcare Revenue Cycle
- Communicate clearly and kindly with all levels of customers and providers
- Managed multiple tasks simultaneously in a fast-paced environment.
- Resolved discrepancies by disputing patient bills and charges through thorough investigation.
- Utilized Epic system for managing patient data and revenue cycle processes.
- Complied with guidelines and policies to ensure confidentiality of patient information under HIPAA regulations.
- Efficiently execute multiple tasks at once
- Completed Privacy and Security Training following HIPAA guidelines.
- Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations
Account Representative
3 Months- Interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services, allocating orders
- Communicates with customers by phone or through email and receives orders
- Handles and resolves customer complaints and billing issues
- Liaised between customers, sales group, and manufacturing facility to streamline communication
- Ensured prompt resolution of logistics issues by coordinating with relevant teams.
- Ensured resolution of logistics issues through effective communication with teams.
- Assists customers with the pricing of standard materials
Marketing Trainer
3 Months- Acted as a liaison between the company, lottery officials, and retailers in the Georgia area.
- Assisted lottery personnel with retailer troubleshooting, fostering strong relationships to improve support and satisfaction
- Reviewed training documents and reference guides regularly for retailer and local staff
- Helped lottery personnel troubleshoot retailer issues, building strong relationships to enhance support and satisfaction.
Senior Customer Service Rep/Dispatcher
6 Years 6 Months- Answering inbound and making outbound calls to provide prompt as well as accurate level of service to clients
- Provided assistance for completing download requests, supply requests orders, dispatch requests
- Troubleshot retailer concerns, escalated issues, and verified online and instant payout amounts to resolve inquiries effectively
- Efficiently utilizes company ERP/telephone system to respond to customer requests using real time data
- Investigate any issues with retailer's transactions
- Validation and prize payment functions for instant and online game grand prize winners, in accordance with GLC policies and procedures
- Validation and prize payment functions for instant and on-line game grand prize winners, in accordance with GLC policies and procedures
- Educate retailers on how to play games and details
- Maintained customer and potential information within databases
- Completed record soft telephonic interactions, diagnosed problems and took appropriate action via website management
- Conducted training sessions for new associates for utilization SAP system
Education
Associate of Arts
High School Diploma
Skills
Order processing
QuickBooks
SAP
Epic
CPT coding
Microsoft Outlook
Insurance Verification
Medical coding
Revenue cycle management
EDI
Logistics management
ERP Systems
Microsoft Excel
Microsoft Office
Microsoft Word
E-commerce management
Technical support
Google Suite
Customer Service
Technical support
Order processing
Dispatch
Attention to detail
Problem solving
Conflict resolution
Time management
Process management
Management experience
Invoicing software
Invoicing management
Inventory tracking
Purchase order review
ERP order entry
Logistics coordination
Pricing
Customer Admin Tool management
Order processing
Return management
Account management
Business Central
Communication skills
Technical support
Return management
Invoicing management
Business Central
Account management
Certification
- Driver's License Non-CDL Class C, October 2024 to October 2025
- HIPAA Certification, October 2024 to October 2025
- Bloodborne Pathogen Certification, December 2024 to December 2025
Timeline
Order Management Specialist
Nature Planet
11.2025 - CurrentRead More
Data Coordinator / Construction Equipment Dealer
Yancey Bros Co
04.2025 - 10.2025Read More
Order Management/Customer Service Representative
Lacefield Designs
11.2021 - 12.2024Read More
Customer Service/Collections Representative
WellStar Health System Inc
10.2018 - 10.2021Read More
Account Representative
YKK-USA
07.2018 - 10.2018Read More
Marketing Trainer
Global Personnel Solution / IGT
10.2017 - 01.2018Read More
Senior Customer Service Rep/Dispatcher
IGT Solution IGT - International Gaming Technologies
02.2011 - 08.2017Read More
South Arkansas Community College
Associate of Arts
08.2003 - 05.2006Read More
El Dorado High school
High School Diploma
08.1999 - 05.2002Read More