Shanika Trunels
Atlanta,GA
Summary
Diligent order management specialist with 3+ years of order management experience from order placement through final eligibility. Excels in high-volume atmospheres requiring multitasking skills and commitment to Child Support Enforcement Agency satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Order Management Specialist
VCG Consultants
02.2018 - Current
- Implemented National Medical Support Notices with 100% accuracy during peak hours, also bestow determination to Child Support Enforcement Agencies.
- Acted as a liaison between CSEA and parents, in between managing multiple high-volume clients.
- Maintained confidence and discretion in handling sensitive information.
- Worked with functional teams to support a variety of administrative task in conjunction with targeted SLA's.
- Used Microsoft Office tools for analysis and communications.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
Account Manager
Capital One Auto Finance
11.2012 - 01.2018
- Issued communication to determine delinquency purpose and provide resources for high-risk accounts while improving on-time payment performance.
- Processed ACH debit and check payments.
- Managed communication with over 100+ customers.
- Forecasted company sales and met quarterly and annual financial targets using proven strategies.
- Tracked and analyzed account metrics and reported findings to management and executives.
- Updated client information, contract changes and product prices in company database.
- Trained new employees on company polices and strong sales techniques.
Education
Associate of Science - Business Management
Tulsa Community College
Tulsa, OK05.2013
Skills
- Self-Motivated
- Leadership
- Organization
- Office Management
- Integrity
- Solution-Oriented
Certification
- HIPAA Training: February 2017 - Current
Timeline
Order Management Specialist
VCG Consultants
02.2018 - Current
Account Manager
Capital One Auto Finance
11.2012 - 01.2018
Associate of Science - Business Management
Tulsa Community College
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