Fatima Bashir
Springfield,VA
Summary
Dedicated Customer Service Specialist experience for 3 years! Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walgreens
Springfield, VA
06.2023 - 06.2024
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated system with order specifics and customer details, preferences, and billing information.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
Walmart
Burke, Virginia
08.2021 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Annandale, VA05-2025
High School Diploma -
John R. Lewis High School
Springfield, VA06-2023
Skills
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Paperwork Processing
- Data Entry
- Call Management
- Spreadsheets
- Customer consulting
- Money-handling abilities
- Customer Service
- Critical Thinking
- Microsoft Outlook
Timeline
Customer Service Representative
Walgreens
06.2023 - 06.2024
Customer Service Representative
Walmart
08.2021 - 03.2023
Associate of Applied Science - Cyber Security
Northern Virginia Community College
High School Diploma -
John R. Lewis High School
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