Fatima Bitar
Dearborn,MI
Summary
Offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Ready to offer exceptional leadership and planning abilities to take on new role in setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in the industry standards and market trends.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Mocha Cafe
Dearborn, MI
09.2020 - 03.2021
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of any apparent waste or refuse.
- Served needs of more than 3 customers in busy environment.
- Greeted and maintained relationships with regular customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Smoothie Barista
Tropical Smoothie
Dearborn, MI
07.2018 - 01.2020
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked many different stations each month to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
No Degree -
Fordson High School
Dearborn MichiganSkills
- Stocking and Replenishing
- Cash register operation
- Merchandising understanding
- Excellent people skills
- Organization
- Customer service
- Adaptability
- Training & Development
- Good listening skills
- Multitasking abilities
Timeline
Restaurant Waitress
Mocha Cafe
09.2020 - 03.2021
Smoothie Barista
Tropical Smoothie
07.2018 - 01.2020
No Degree -
Fordson High School
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