Fatima Castillo
Summary
Dedicated and organized professional with a background in customer service and administrative support. Expertise in appointment scheduling and cash handling, ensuring efficient operations and high client satisfaction. Ready to leverage skills to enhance team performance and drive business outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Ashly Nails
Dallas
08.2019 - Current
- Greeted clients warmly and created a welcoming atmosphere at the nail salon.
- Answered phone calls and addressed inquiries regarding services and pricing.
- Handled diverse needs for clients in-person, by phone or through email.
- Scheduled appointments using salon software, optimizing client flow and minimizing wait times.
- Scheduled appointments and maintained calendars for staff members.
- Processed client payments accurately and handled cash register operations.
- Obtained and processed payments from clients for products and services.
- Assisted in maintaining cleanliness and organization of reception area and nail stations.
- Collaborated with nail technicians to facilitate on-time service delivery and enhance client satisfaction.
- Managed inventory of supplies, ensuring availability for daily operations.
- Maintained office supply inventory and placed orders to meet demand.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
- Managed payroll processing for all staff members.
- Handled vendor payments, tracked expenses, and reconciled financial ledgers to ensure accurate and timely financial operations.
Education
BBA - General Business
University of North Texas At Dallas
Dallas, TX05-2025
Skills
- Client scheduling
- Calendar management
- Customer support
- Data entry accuracy
- Cash management
- Inventory management
- Microsoft Office proficiency
- Online marketing
- Time management
- Organizational skills
- Team collaboration
- Attention to detail
- Computer literacy
- Presentation design
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- cosmetology license
Timeline
Receptionist Administrator
Ashly Nails
08.2019 - Current
BBA - General Business
University of North Texas At Dallas