Fatima Choukar
Revere,MA
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Manager
Dunkin' Donuts
Boston, MA
08.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Security Officer
Allied Universal Security Services
Boston, MA
08.2019 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Wheelchair Agent
Superior Aircraft Services
Boston, MA
12.2018 - 08.2019
- Delivered exceptional service by greeting customers, taking orders and filling each accurately
- Responded effectively to customer questions and inquiries and provided information regarding products
- Delivered updated and accurate information in response to guest inquiries
- Resolved customer complaints and fostered customer retention and loyalty
- Delivered top quality customer service in professional manner while managing multiple tasks
Shift Leader
Hudson Group
Boston, MA
09.2018 - 06.2019
- Created communication strategies to meet client objectives
- Successfully led key projects which resulted in positive outcome
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Proactively identified and solved complex problems impacting operations management and business direction
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided onsite training
- Monitored multiple databases to keep track of all company inventory
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Inputted information from customer calls and onsite service visits into the company's system using Hudson Software
Teacher
Ministry Of National Education
Agadir, Morocco
09.2014 - 07.2018
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement
- Set and communicated ground rules for classroom based on respect and personal responsibility
- Established positive relationships with students, parents, fellow teachers and school administrators
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs
- Implemented remedial programs for students requiring extra assistance
- Mentored and counseled students with social adjustment and academic problems
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning
- Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences
- Used variety of teaching techniques to encourage student critical thinking and discussion in Arabic, mathematics, Amazighia, Sports and French course
- Worked outside normal hours to be available to answer parent and student questions
- Motivated students to be more engaged in classes through applying positive reinforcement techniques
- Developed individualized lesson plans based on each student's IEP goals
- Tested students with quizzes, essays and exams to gauge learning effectiveness
- Worked one-on-one with struggling students to design individualized lesson plans to increase progress
- Employed broad range of instructional techniques to retain students' interest and maximize learning
- Built and strengthened positive relationships with students, parents and teaching staff
Delegate
Alhassania Continental Vacance
Agadir, Morocco
12.2009 - 07.2012
- Maintained up to date understanding of local, regional, national and international news and developments
- Wrote legislation and amendments, set policies and oversaw budgets
- Gave over 20 speeches per month to legislative body, special interest groups and public gatherings
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents
- Created communication strategies to meet client objectives
- Proactively identified and solved complex problems impacting operations management and business direction
- Increased sales by 17% over a two-year period
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature
Education
High School Diploma -
Bunker Hill Community College
Charlestown, MA2019
Bachelor of Science - Law
Ibn Zohr University
Agadir2012
Skills
- Policy review
- Order fulfillment
- Master calendar management
- Sales presentations
- Store opening and closing
- Safe food handling
- Microsoft
- Guest seating
- Social media management
- Student counseling
- Positive learning process
- Packaging
- Continuous improvements
- Patient education and advocacy
- Cleaning and sanitation
- Supply stocking
- Client service
- Product and service knowledge
Certification
Google IT Support Specialist
Timeline
Manager
Dunkin' Donuts
08.2021 - Current
Security Officer
Allied Universal Security Services
08.2019 - 07.2021
Wheelchair Agent
Superior Aircraft Services
12.2018 - 08.2019
Shift Leader
Hudson Group
09.2018 - 06.2019
Teacher
Ministry Of National Education
09.2014 - 07.2018
Delegate
Alhassania Continental Vacance
12.2009 - 07.2012
High School Diploma -
Bunker Hill Community College
Bachelor of Science - Law
Ibn Zohr University