Fatima Cook
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Hummus And Pita Co
02.2012 - Current
- Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.
- Developed performance measurement strategies, identifying areas for improvement.
- Resolve customer complaints and concerns professionally, resulting in increased customer loyalty.
- Coordinate with catering staff to deliver food services for special events and functions.
- Ensure compliance with health department regulations by maintaining a clean and safe dining environment.
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Train new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assistant Floor Manager
Conway Stores
04.2010 - 09.2011
- Improved store appearance by ensuring regular maintenance, cleanliness, and adherence to visual merchandising standards.
- Optimized merchandise display layouts with attention to product placement, maximizing exposure for high-selling items.
- Facilitated smooth store operations with diligent delegation of tasks to appropriate team members.
- Oversaw supply restocking, area cleaning, and product organization.
Lead Cashier
Hale And Hearty Soups
01.2007 - 11.2009
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Education
High School Diploma -
George Westinghouse High School
Brooklyn, NY06.2006
Skills
- Customer Focus
- Phone Etiquette
- Detail Oriented
- Process Improvement
- Professional and Courteous
- Strategic Planning
- Team Leadership
- Strong multitasking
- Time management expertise
Certification
Qualifying Certificate in Food Protection
Timeline
Assistant Manager
The Hummus And Pita Co
02.2012 - Current
Assistant Floor Manager
Conway Stores
04.2010 - 09.2011
Lead Cashier
Hale And Hearty Soups
01.2007 - 11.2009
High School Diploma -
George Westinghouse High School
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