Erin Stacey
Pocatello,ID
Summary
Motivated Customer Service Professional with over 35 years of experience. Hard working, detail oriented, able to multi-task effectively with excellent written and oral communication skills.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Stinker Stores
06.2025 - Current
- Assisted in managing daily store operations to enhance customer experience and operational efficiency.
- Coordinated staff schedules, ensuring optimal coverage during peak hours to meet customer demand.
- Conducted inventory audits, maintaining accurate stock levels and reducing discrepancies through effective monitoring.
- Implemented training programs for new employees, fostering a knowledgeable team focused on service excellence.
Assistant Manager, Customer Service
Fayards
08.2024 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Server
Empanola
09.2023 - 05.2025
- Delivered exceptional customer service by managing orders and addressing inquiries effectively.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new staff on service protocols, menu offerings, and POS system usage.
- Monitored inventory levels, assisting in stock management to reduce waste and optimize supply chain efficiency.
- Assisted in event coordination, ensuring seamless service for special functions and large parties.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
General -
Highland High
Pocatello, Idaho, USA01-1993
Skills
- Supervision and training
- Calm under pressure
- Staff training
- Skilled negotiator
- Neat, clean and professional appearance
- Reliable and punctual
- Proven leader
- Excellent multi-tasker
- Delivers exceptional customer service
- Engaging personality
- Reliable team worker
- Cash handling
- Comfortable standing for long time periods
- Commercial deep fryer and slicer operation
- Money handling
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Workload management
- Conflict resolution
- Retail operations
- Customer rapport
- Customer relationship management (CRM)
- Policy enforcement
- Orientation and training
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash management
- Product knowledge
- Customer focus
- Microsoft outlook, word, and Excel
- Customer focused
Accomplishments
- Recognized by peers and management for going above and beyond normal job functions. Voted as Employee of the month and year.
- Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding problems, issues and refunds.
- Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Leadership
- Served as key contributing member to Leadership team.
Timeline
Assistant Manager
Stinker Stores
06.2025 - Current
Assistant Manager, Customer Service
Fayards
08.2024 - 05.2025
Server
Empanola
09.2023 - 05.2025
General -
Highland High
EMPLOYMENT HISTORY
- Customer Service
- Winco Foods
- Fred Meyer
- Flying J
- Safeway
- H&R Block
- Lee's Inn of Kankakee
- Management
- McDonald's
- Hardee's