NANCY HAYES
Wesley Chapel
Summary
Customer-oriented Manager offering over 41 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
32
32
years of professional experience
Work History
Operations Manager
Michaels Arts and Crafts
Wesley Chapel
06.2025 - Current
- Oversaw daily operations to ensure efficient store functionality.
- Managed inventory levels and organized stockroom for optimal access.
- Trained and mentored staff on customer service and product knowledge.
Store Manager
Michaels Craft Store
Eden Prairie
10.1994 - 06.2025
- Managed daily store operations and ensured compliance with company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Effectively trained department managers, assistant managers and store managers for the district.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Received training at Michaels corporate office in Texas to be the training store for the Minnesota district of stores.
Education
High School Diploma -
Central High School
Waterloo, IASkills
- Store operations oversight
- Operational leadership
- P&L accountability
- Operational budgeting
- Retail inventory management
- Sales strategy
- Customer retention
- Employee supervision
- Employee training
- Staff training
- Team management
- Talent acquisition
- Schedule management
- Risk management
- Root cause analysis
- Store procedures
- Performance enhancement
- Supervision training
- Accurate cash handling
- Employee development
Timeline
Operations Manager
Michaels Arts and Crafts
06.2025 - Current
Store Manager
Michaels Craft Store
10.1994 - 06.2025
High School Diploma -
Central High School