Fatima Cortes
Bakersfield,CA
Summary
Proven in delivering exceptional customer service and maintaining high standards of cleanliness, honed at Country Kitchen and Tacos Las Salsas. Excelled in team collaboration and multitasking, significantly enhancing guest experiences. Skilled in cash handling and safe food practices, adept at creating positive, memorable dining encounters. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress/ Cashier
Country Kitchen
01.2023 - 05.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Waitress/Cashier
Tacos Las Salsas
06.2020 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA05.2020
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Payment Processing
- Memory retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress/ Cashier
Country Kitchen
01.2023 - 05.2024
Waitress/Cashier
Tacos Las Salsas
06.2020 - 01.2023
High School Diploma -
Bakersfield High School
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