Fatima Cuenca
Durham,NC
Summary
Dynamic professional with a proven track record in financial services and customer support. Excelled in multitasking and fostering positive relationships, demonstrating exceptional attention to detail and a rapid learning ability. Achieved significant improvements in operational support and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Financial Services Consultant Trainee
TIAA
01.2023 - 03.2023
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions
- Established strong and positive working relationships within organization to contribute to team success
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications
Member Service Representative
Latino Community Credit Union
07.2023 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Cross-trained and provided backup support for organizational leadership.
Cards Assistant
Latino Community Credit Union
07.2024 - Current
- Resolved customer issues through thorough dispute investigation.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives.
- Implemented credit and debit card account maintenance procedures to determine accuracy of customer information.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Associate of Arts -
Caldwell Community College And Technical Institute
Hudson, NC05-2020
Associate of Science -
Caldwell Community College And Technical Institute
Hudson, NC05-2020
Bachelor of Science - International Business
University of North Carolina At Charlotte
Charlotte, NC05-2022
Skills
- Multitasking and organization
- Attention to detail
- Fast learner
- Operations support
- Positive and professional
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Cards Assistant
Latino Community Credit Union
07.2024 - Current
Member Service Representative
Latino Community Credit Union
07.2023 - 06.2024
Financial Services Consultant Trainee
TIAA
01.2023 - 03.2023
Associate of Arts -
Caldwell Community College And Technical Institute
Associate of Science -
Caldwell Community College And Technical Institute
Bachelor of Science - International Business
University of North Carolina At Charlotte
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