Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tomika Ruff

Forney,TX

Summary

Results-driven individual skilled in establishing effective practices that meet both organizational and regulatory requirements. Focused on delivering expected results through meticulous attention to detail. Proven ability to foster and enhance valuable client partnerships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Consultant Services Trainee

Progressive Casualty Insurance Company
Mayfield Village, OH
06.2023 - 09.2023
  • Developed customized strategies and action plans in collaboration with clients to address specific challenges.
  • Recommended enhancements to existing policies and procedures, driving continuous improvement initiatives.
  • Resolved customer inquiries efficiently while managing challenging calls with professionalism and strong telephone etiquette.

Claims Specialist I

Manpower Group
Irving, TX
06.2021 - 06.2023
  • Maintained comprehensive records of claim activities, ensuring accurate documentation of all interactions.
  • Delivered prompt customer service by addressing inquiries regarding benefits and coverage.
  • Assessed insurance claims for validity, completeness, and accuracy to determine payment eligibility.
  • Collaborated with team members to process high volumes of auto estimates, expediting claim resolution.

Customer Care Associate

Continuum Global Solutions
El Paso, TX
10.2020 - 03.2021
  • Maintained comprehensive product knowledge to deliver accurate customer support.
  • Diagnosed technical issues, ensuring high levels of customer satisfaction and service reliability.
  • Recommended suitable products or services, enhancing customer experience and fulfilling individual needs.

Member Service Agent

Broad Path, Inc
Tucson, AZ
11.2018 - 04.2019
  • Ensured confidentiality of member records in compliance with established protocols.
  • Resolved account issues to enhance member experiences and ensure transaction accuracy.

Personal Care Assistant

Girling Home Health Care
Dallas, TX
05.2013 - 05.2018
  • Provided emotional support through active listening and engaging in meaningful dialogues with clients.
  • Ensured patient safety by monitoring environments and responding to emergencies without delay.
  • Assisted clients with daily living activities, including personal hygiene and mobility aid usage.
  • Facilitated transportation to medical appointments to enhance access to care.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
03-2026

Skills

  • Communication skills
  • Customer service expertise
  • High-volume call and email management
  • Organizational and multitasking abilities
  • Independent work capability
  • Team collaboration
  • Conflict resolution experience
  • De-escalation techniques
  • Attention to detail
  • Problem-solving proficiency
  • Microsoft Office proficiency
  • Software application expertise

Certification

  • Texas General Lines Agent Licensee, Texas Department of Insurance, # 1861996
  • Texas All Lines Adjuster Licensee, Texas Department of Insurance, # 2635167

Timeline

Consultant Services Trainee

Progressive Casualty Insurance Company
06.2023 - 09.2023

Claims Specialist I

Manpower Group
06.2021 - 06.2023

Customer Care Associate

Continuum Global Solutions
10.2020 - 03.2021

Member Service Agent

Broad Path, Inc
11.2018 - 04.2019

Personal Care Assistant

Girling Home Health Care
05.2013 - 05.2018

Associate of Science - Business Administration

Southern New Hampshire University

Similar Profiles

CREATE PROFILE