Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fatima Dean

Charlotte,NC

Summary

Skillful School Teacher with structured and organized approach to classroom development. Carefully analyzed student areas of weakness and promoted areas of excellence. Orchestrated innovative solutions to academic and interpersonal problems. Developed compassionate approach to growing student maturity. Results-driven style of teaching with strong record of success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience
1
1
Certification

Work History

High School Teacher

Charlotte-Mecklenburg Schools
01.2010 - Current
  • Developed communicative relationships with students and parents to support learning.
  • Fostered positive and pleasant classroom culture while maintaining learning development goals.
  • Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
  • Distributed and collected classroom materials such as worksheets, quizzes, and tests.
  • Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
  • Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
  • Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
  • Helped students develop important learning skills and good study habits useful in trade school or college education.
  • Used computers, audio-visual aids and other equipment to supplement presentations.
  • Delivered audio-visual presentations on various platforms to cater to different learning styles.
  • Prepared students for local and national skills competitions.
  • Taught medical skills and principles to high school students using real-world, application-based and hands-on examples to maximize learning opportunities.

Call Center Representative

Convergys
12.2008 - 12.2009
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Cashier

Walmart
09.2007 - 03.2008
  • Greeted customers and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Learned duties for various positions and provided backup at key times.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Science - Biology

Johnson C Smith University
Charlotte, NC
05.2004

Skills

  • Biomedical Science Instruction
  • Professional Development
  • Differentiated Instruction
  • Progress Reporting
  • Technology Integration
  • SMART Boards
  • Team Collaboration
  • Student Engagement
  • Instructional Technology
  • Microsoft Office
  • Hands-On Learning
  • Laboratory Experiments
  • Classroom Management

Certification

  • CPR Training
  • Stop the Bleed Training

Timeline

High School Teacher

Charlotte-Mecklenburg Schools
01.2010 - Current

Call Center Representative

Convergys
12.2008 - 12.2009

Cashier

Walmart
09.2007 - 03.2008

Bachelor of Science - Biology

Johnson C Smith University

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Fatima Dean