Fatima Elmamoun
Kissimmee,FL
Summary
Dynamic and results-oriented Computer Information Technology student with a background as a Sales Associate at Coach Men's Store. Experienced in enhancing customer experiences and fostering loyalty while managing financial transactions and maintaining operational efficiency. Proficient in Microsoft Windows OS & Tools, with strong technical and interpersonal skills. Eager to apply knowledge in networking, database management, and troubleshooting to an internship opportunity, contributing to organizational success and gaining hands-on industry experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
Coach Men's Store
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Kenneth Cole Store
10.2014 - 04.2015
Cultural Representative
Walt Disney World Company
06.2009 - 07.2010
Education
Houman Elfatouki
MoroccoAssociate of Science -
Valencia College
Orlando, FL05-2025
Skills
Basic Network Security
Microsoft Windows OS & Tools
Active Directory Setup & Management
Help Desk Support
Database Management (SQL Server, T-SQL)
Microsoft Visio (Flowcharting & Diagrams)
Customer Service
Certification
Network Pro (2024)
Security Pro (2024)
Pc Pro (2024)
Operations Support and Services (2024)
Languages
Arabic
Native or Bilingual
French
Limited Working
English
Professional Working
Timeline
Sales Associate
Coach Men's Store
10.2021 - Current
Sales Associate
Kenneth Cole Store
10.2014 - 04.2015
Cultural Representative
Walt Disney World Company
06.2009 - 07.2010
Houman Elfatouki
Associate of Science -
Valencia College
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