Summary
Overview
Work History
Education
Skills
Websites
Additionalinformation
Languages
Timeline
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Fatima ElSabbouri

Corona,CA

Summary

Proven in enhancing customer experiences, I excel in client relations and policy management. Leveraging critical thinking and multitasking, I adeptly handle customer inquiries and sales, significantly improving client satisfaction. My background in account management and administrative support underpins my ability to drive results and foster lasting customer relationships.

Overview

12
12
years of professional experience

Work History

Customer Service Representative & Cashier

Round Table Pizza
Corona, United States
06.2023 - Current
  • Assist customers with inquiries, orders, and payments while ensuring a positive experience
  • Process transactions, handle cash and card payments, and maintain accurate records
  • Address customer concerns and resolve issues in a professional manner

Customer Service Representative

Circle K
[City], [State]
11.2022 - 03.2023
  • Provided front-line customer support, handling sales transactions and addressing inquiries
  • Managed store operations assisted customers with purchases, and maintained records

Customer Service Representative

Subway Salads & Sandwiches
, Lebanon
01.2015 - 12.2016
  • Assisted customers with orders and provided recommendations based on their preferences
  • Managed transactions, processed payments, and ensured customer satisfaction

Insurance Agent

MEARCO (Middle East& Africa Insurance & Reassurance)
, Lebanon
01.2015 - 01.2016
  • Managed client portfolios, processed paperwork, and ensured policy compliance
  • Conducted follow-ups with clients to maintain relationships and provide updates
  • Assisted customers in selecting appropriate insurance plans based on their needs

Banking Trainee

MEAB (Middle East and Africa)
, Lebanon
09.2013 - 11.2013
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Provided assistance with onboarding new customers into banking systems.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Sales & Customer Service Representative

Khabaz Company (Children’s Apparel)
, Lebanon
04.2013 - 09.2013
  • Assisted customers in selecting products, processed transactions, and handled inquiries
  • Maintained customer records and provided after-sales support

Education

Bachelor’s degree - finance and financial Institutions

Lebanese University
Lebanon
08-2014

Skills

  • Customer Support
  • Client Relations
  • Sales
  • Account Management
  • Administrative Support
  • Documentation
  • Policy Management
  • Document Organization
  • Multitasking
  • Critical Thinking Skills

Additionalinformation

U.S citizen, Open to customer service, administrative, and finance-related opportunities.

Languages

English
Full Professional
Arabic
Native/ Bilingual

Timeline

Customer Service Representative & Cashier

Round Table Pizza
06.2023 - Current

Customer Service Representative

Circle K
11.2022 - 03.2023

Insurance Agent

MEARCO (Middle East& Africa Insurance & Reassurance)
01.2015 - 01.2016

Customer Service Representative

Subway Salads & Sandwiches
01.2015 - 12.2016

Banking Trainee

MEAB (Middle East and Africa)
09.2013 - 11.2013

Sales & Customer Service Representative

Khabaz Company (Children’s Apparel)
04.2013 - 09.2013

Bachelor’s degree - finance and financial Institutions

Lebanese University

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Fatima ElSabbouri