Fatima Espinal
Mount Carmel,PA
Summary
Seeking Customer Service Representative role with 6 years of experience in customer support and resolution. Skilled in troubleshooting, handling inquiries, and maintaining high standards in remote work environments. Proven expertise in inventory management and operational efficiency. Resourceful Bilingual Customer Service Supervisor known for high productivity and efficient task completion. Specialize in effective communication, conflict resolution, and time management. Excel in leading teams with empathy, adaptability, and problem-solving skills to ensure customer satisfaction and team cohesion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Spanish/ English Customer Service Repres
Foundever
08.2024 - Current
- Resolved customer issues through inbound phone calls
- Speak fluent English and Spanish.
- Delivered outstanding customer service at all times.
- Drive customer satisfaction through voice, chat, and/or email communications.
- Navigate through multiple digital systems.
- Read client legal disclosures verbatim.
- Ensured efficient resolution of service issues with a friendly demeanor
- Conducted translation calls facilitating swift problem resolution through open communication.
Transfer
MDT9 Amazon Fulfilment
Frailey, PA
07.2023 - Current
- Manages inventory with proficiency, utilizing computer systems to maintain accurate stock levels and adjust entries as necessary.
- Serves as the primary contact for resolving issues related to pallets and damaged goods, ensuring adherence to destruction protocols.
- Facilitates problem-solving for both inbound and outbound operations, streamlining processes for efficiency and effectiveness.
- Generated reports for management review on a regular basis.
- Researched and resolved any errors that occurred during the transfer process.
Warehouse Associate
HDC3 Amazon Fulfilment Of Global Specialties
Bethel, PA
07.2023 - 10.2023
- Operated order picker machinery and conducted inventory quality control through accurate bins-counts to support shipping operations
- Managed receiving tasks and efficiently stowed items, ensuring the organized storage and accessibility of products
Order Picker
Tyson Foods
Pottsville, PA
03.2023 - 07.2023
- Streamlined order picking operations using headset technology to enhance shipping process efficiency
- Maintained accuracy in loading trucks, ensuring precise placement and handling of inventory
Fulfillment Associate
Lowe's Distribution Fulfillment Center
Pottsville, PA
11.2021 - 02.2023
- Conducted precise unloading of merchandise using forklifts and manual stacking techniques
- Streamlined inventory management by proficiently operating hand scanners for accurate tracking
- Maintained operational efficiency and safety standards during all warehouse activities
FC Associate L1
Avp1 Amazon Fulfillment
Hazleton, PA
09.2020 - 11.2022
- Palletized and sorted inventory, maintaining organization and efficiency within the shipping department
- Performed water-spider duties and conducted audits to ensure adherence to quality standards
- Operated forklift equipment, contributing to seamless warehouse operations and material handling
Cashier
Dunkin Donuts
Hempstead, NY
02.2016 - 11.2019
- Provided exceptional customer service, accurately processed transactions, and maintained a clean and organized work environment at Dunkin' Donuts.
Education
High School Diploma -
Hempstead Public High School
09.2019
HVAC Tech Assistance -
GENESUS CONSTRUCTION TRAINING CENTER
Hempstead, NYMajor on Nursing - Nursing
Luzerne Community College
Shamokin, PASkills
- Brazing and Soldering
- HVAC Tech Assistance Skills
- Fluent in Spanish
- Strong Communication Skills
- Accurate and Detail-Oriented
- Team Player
- Decision Making Skills
- Positive Attitude
- Ability to Accept and Learn from Criticism
- Leadership
- Problem Solving
- Multi-tasking
- Computer Skills
- Service Recommendations
- Call Center Operations
- CRM Systems
- Customer Support
- Teamwork
- [English/Spanish] translation
Certification
- OSHA 10
- NCCER
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Bilingual Spanish/ English Customer Service Repres
Foundever
08.2024 - Current
Transfer
MDT9 Amazon Fulfilment
07.2023 - Current
Warehouse Associate
HDC3 Amazon Fulfilment Of Global Specialties
07.2023 - 10.2023
Order Picker
Tyson Foods
03.2023 - 07.2023
Fulfillment Associate
Lowe's Distribution Fulfillment Center
11.2021 - 02.2023
FC Associate L1
Avp1 Amazon Fulfillment
09.2020 - 11.2022
Cashier
Dunkin Donuts
02.2016 - 11.2019
High School Diploma -
Hempstead Public High School
HVAC Tech Assistance -
GENESUS CONSTRUCTION TRAINING CENTER
Major on Nursing - Nursing
Luzerne Community College
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