Fatima Guzman
Aurora,CO
Summary
Customer service professional prepared to lead with focus on achieving high customer satisfaction. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs. Offering critical attention to detail and decision making. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Hostess
Casa Vallarta Mexican Restaurant
06.2017 - 03.2026
- Assisted with menu explanations and provided recommendations to enhance guest experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls ,prep to-go orders, greeting / seating guests, and updating reservation logs simultaneously.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Handled customer inquiries and concerns, resolving issues promptly to maintain satisfaction.
- Assisted in planning and execution of special events, contributing to the restaurant's reputation for hosting.
Server
Casa Vallarta
Aurora
06.2021 - 03.2026
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to changing demands during peak service hours while maintaining quality service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Sales Associate
Victoria's Secret & PINK
Aurora, CO
10.2024 - 02.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed inventory levels, ensuring stock availability and organization for optimal sales performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, financial exchanges, handling polices, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Smoky Hill High School
Aurora, CO05-2023
Certificate -
Phlebotomy USA
Aurora Co12-2024
Certificate -
CPR / BLS, American Heart Association
03-2026
Skills
- Bilingual- Spanish and English
- Problem solving and critical thinking skills
- Strong multitasking abilities
- Detail oriented, task prioritization
- Cash handling
- Knowledge and experience with use of Microsoft/ Excel
- Flexible and adaptable Can adjust quickly to change
- Team collaboration
- Customer relationship management
Languages
English
Spanish
Timeline
Sales Associate
Victoria's Secret & PINK
10.2024 - 02.2025
Server
Casa Vallarta
06.2021 - 03.2026
Hostess
Casa Vallarta Mexican Restaurant
06.2017 - 03.2026
High School Diploma -
Smoky Hill High School
Certificate -
Phlebotomy USA
Certificate -
CPR / BLS, American Heart Association