FATIMA HAIDARA
Boston,MA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Patient Liaison-Population Health
Boston Medical Center
07.2022 - Current
- Liaised between departments to facilitate communication and keep appropriate parties updated on patient developments.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Maintained database and spreadsheets with accurate status.
- Responded to requests for information on materials to inquiring parties.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Taught patients and families to use at-home medical equipment.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
Pharmacy Technician
Yale New Haven Hospital
11.2018 - 12.2022
- Collaborated closely with pharmacists and healthcare teams to ensure the accurate preparation and dispensing of medications, maintaining a high standard of safety and quality.
- Conducted thorough inspections of medications and pharmacy equipment, ensuring compliance with safety protocols and enhancing operational efficiency.
- Played a key role in the preparation and labeling of prescriptions, meticulously calculating dosages to ensure accuracy and patient safety.
- Performed IV compounding and aseptic techniques in a sterile environment, adhering to strict protocols to prevent contamination and ensure patient safety.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
CVS Health
01.2014 - 03.2019
- Assisted patients and health care providers by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist; data entry of new prescriptions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Master of Public Health -
Boston University
Boston, MA07-2025
Bachelor of Science - Biological Science
University of Connecticut
Storrs, CT12.2018
Skills
- Intake assessment
- Complaint processing
- Referral coordination
- Regulatory compliance
- Patient education
- EMR
- Eligibility determination
- Conflict resolution
- Spreadsheet tracking
- Sales and marketing
Certification
- Certified Pharmacy Technician, PTCB- 2022-Current
- Certified in Microsoft Excel, JVS - 2023
Languages
English
Arabic
Timeline
Pharmacy Patient Liaison-Population Health
Boston Medical Center
07.2022 - Current
Pharmacy Technician
Yale New Haven Hospital
11.2018 - 12.2022
Pharmacy Technician
CVS Health
01.2014 - 03.2019
Master of Public Health -
Boston University
Bachelor of Science - Biological Science
University of Connecticut
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