- I enjoy helping others and giving back to the community
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- BAKING
- Fundraising Events
- MODELING
- Music
- I participate in low-impact exercises to strengthen core muscles
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Photography
- Food Photography
- Acting and Theater
- Train Travel
- Cake Decorating
- Fashion
- Road Trips
- CALLIGRAPHY Writing
Vanessa Simagam
Louisille,KY
Summary
Experienced Patient Liaison skilled in facilitating communication between patients and healthcare providers. Proven ability to streamline processes, improve patient care delivery, and advocate for patient needs while maintaining strict adherence to HIPAA guidelines.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Patient Liaison
Norton Audubon Hospital
Louisville, KY
07.1987 - 12.2023
- Facilitated effective communication between patients and healthcare providers.
- Addressed patient inquiries and concerns, ensuring timely resolutions.
- Coordinated patient appointments, optimizing scheduling efficiency.
- Developed patient education materials to enhance understanding of treatment options.
- Implemented feedback mechanisms to improve patient satisfaction scores.
- Collaborated with interdisciplinary teams to enhance patient care delivery.
- Led initiatives to streamline processes, reducing wait times for services.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Promoted patient advocacy by identifying barriers to care access and recommending appropriate resources or interventions.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Facilitated smooth admission and discharge processes for patients, ensuring seamless transitions throughout their healthcare journey.
- Provided emotional support to patients facing difficult diagnoses or life-altering medical conditions, offering compassion during vulnerable moments.
- Sustained strong working relationships with various hospital departments, allowing for more efficient patient referrals and interdisciplinary collaboration.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Unit Coordinator
HUMANA AUDUBON HOSPITAL
Louisville, KY
07.1987 - 08.1992
- Coordinated patient care activities, ensuring seamless communication among healthcare teams.
- Managed scheduling for clinical staff, optimizing resource allocation and workflow efficiency.
- Assisted in developing and implementing operational policies to enhance service delivery standards.
- Monitored compliance with regulatory requirements, contributing to improved patient safety protocols.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
Education
Elementary Education/CHILD PSYCHOLOGY
UNVERSITY OF CINCINNATI
Cincinnati, OH06-1975
Skills
- Data entry proficiency
- Assertiveness
- Healthcare
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Customer follow-up
- Verbal and written communication
- Patient check-in
- Phone and email etiquette
- Medical terminology
- Conflict resolution
- Policy understanding
- Intake assessment
- Paging systems
- Medical coding
- EMR updating
- Complaint processing
- Patient identity verification
- Teamwork and collaboration
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Decision-making
- Self motivation
Accomplishments
1999-BELL AWARD FOR MISSIONARY WORK AT BRITTHAVEN NURSING HOME.
20+DAISY HOSPITAL AWARDS FROM FAMILIES FOR EXCELLENT CARE SERVICE
PAST PRESIDENT OF THE MISSIONARY DEPARTMENT OF
LANDMARK HOUSE OF PRAYER & WORSHIP 2024
SECRETARY OF GOD'S LIVES MATTER ORGANIZATION
SECRETARY OF (GARMY) GOD AINT RELEASED ME YET ORGANIZATION
MEMBER OF ALPHA KAPPA ALPHA SORORITY, INC.
Certification
ALPHA KAPPA ALPHA SORORITY, INC.
GODS LIVES MATTER,INC.
GOD AIN'T RELEASED ME YET
Interests
Timeline
Patient Liaison
Norton Audubon Hospital
07.1987 - 12.2023
Unit Coordinator
HUMANA AUDUBON HOSPITAL
07.1987 - 08.1992
Elementary Education/CHILD PSYCHOLOGY
UNVERSITY OF CINCINNATI