Luzilenia Napoleoni
Orlando,FL
Summary
Enthusiastic Team Lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of client relation and training in customer service. Motivated to learn, grow, and excel in Business.
Overview
13
13
years of professional experience
Work History
Patient Liaison
AdaptHealth
01.2024 - Current
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Taught patients and families to use at-home Durable Medical Equipment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Pricing Support Specialist
Ravago Americas
06.2022 - 01.2024
- Coordinate, process and maintain monthly rebates (SPRs) for key material suppliers
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Run sales and inventory monthly reports for submittal to suppliers
- Collaborated with Product Managers and Sales Reps to maintain SPR's to strategized and maintain Sales Margins
- Matched purchase orders with invoices and recorded necessary information
- Prepared monthly reports of accounts receivable and accounts payable for management review.
Quality & Documentation Coordinator
Ravago Americas
08.2020 - 06.2022
- Collecting Certificate of Analysis and Certificate of Origin from vendors via electronic file and filing these documents for reference and distribution
- Receiving, qualifying, and fulfilling customer requests for certifications in a timely manner
- Creation of proprietary Certificate of Origin per collected information
- Perform internal process audits
- Use of ERP system to investigate and log Nonconformance
- Create Invoices, Credit Memos, and/or Debit Memos for Services rendered.
Team Lead
DWM Inc
08.2018 - 03.2020
- Planned, scheduled and delegated daily work orders to a team of 8-10 Facility Solution Coordinators
- Coached team members in techniques necessary to complete job tasks.
- Assist Account Manager in servicing & managing client's accounts including, but not limited to invoicing, processing RFQs (BIDs), ensuring coordinators are meeting client's deadlines, and communicating with clients, vendors, and contractors
- Manage information in CRM system by maintaining updated records and notes
- Analyzed project commitments, cost flow and expenditures to support monitoring and reporting.
Floor Lead
SeaWorld Parks & Entertainment
02.2012 - 08.2018
- Oversee and supervise the duties, systems and standard operating processes of following Contact Center areas; Floor Operations, Scheduling/Control, Quality, Communication, Training or Guest Correspondence/Guest Assistance
- Monitor queue and track inbound calls
- Responsible for managing escalated calls.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL12-2012
Bachelor of Science - Psychology
University of Central Florida
Orlando, FLSkills
- Data entry proficiency
- Healthcare knowledge
- Appointment Scheduling
- Multitasking and Organization
- Quality Assurance
- HIPAA Compliance
- Problem-Solving
- Financial Procedures Adherence
- Customer Service
- Payment Processing
Languages
Spanish
Timeline
Patient Liaison
AdaptHealth
01.2024 - Current
Pricing Support Specialist
Ravago Americas
06.2022 - 01.2024
Quality & Documentation Coordinator
Ravago Americas
08.2020 - 06.2022
Team Lead
DWM Inc
08.2018 - 03.2020
Floor Lead
SeaWorld Parks & Entertainment
02.2012 - 08.2018
Associate of Arts - Psychology
Valencia College
Bachelor of Science - Psychology
University of Central Florida
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