Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10+ years of relevant work experience to your team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Liaison
Boston Children's Hospital
07.2024 - 05.2025
Stayed calm under pressure to and successfully dealt with difficult situations.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Provided excellent customer service to patients and medical staff.
Helped address client complaints through timely corrective actions and appropriate referrals.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Verified patient insurance eligibility and entered patient information into system.
Organized patient records and database to facilitate information storage and retrieval.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Teacher
Boston Children's Hospital
10.2021 - 07.2024
Implemented reading and writing workshops to increase student literacy and support school reading programs.
Designed detailed learning plans for struggling students based on test, homework and assignment records.
Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Shifted between formal and informal methods of teaching to keep students engaged.
Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.