Orlenys Reyes
Union,NJ
Summary
Compassionate Patient Liaison known for high productivity and efficient task completion. Skilled in effective communication, patient advocacy, and conflict resolution. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and support healthcare team coordination. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Flexible hard worker ready to learn and contribute to team success.
Overview
4
4
years of professional experience
Work History
Patient Liaison
Overlook Medical Center
Summit, NJ
02.2024 - Current
- Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
- Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
- Greeted and welcomed patients, family members, and visitors to the hospital.
- Maintained records of all patient interactions for future reference.
Dietetic Assistant
Overlook Medical Center
Summit, NJ
04.2022 - 01.2024
- Assisted with the nutrition care process by collecting data, assessing nutritional needs and developing individualized meal plans.
- Provided education to patients on healthy eating habits and lifestyle modifications.
- Screened patients for malnutrition risk and referred them to dietitians when necessary.
- Maintained accurate records of patient dietary information.
- Collaborated with healthcare professionals in order to ensure proper nutrition for all patients.
- Prepared food trays according to prescribed diets and ensured that meals met quality standards.
- Assisted with the development of menus based on dietary guidelines and client preferences.
Registered Medical Assistant
Overlook Medical Center
Summit, NJ
01.2021 - 03.2022
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Scheduled appointments for patients via phone and in person.
Education
High School Diploma -
Union High School
Union, NJ06-2019
Skills
- Healthcare
- Data entry proficiency
- Patient identity verification
- Friendly and outgoing
- Problem-solving
- Team collaboration
- Relationship building
Languages
Spanish
Full Professional
Portuguese
Limited
Timeline
Patient Liaison
Overlook Medical Center
02.2024 - Current
Dietetic Assistant
Overlook Medical Center
04.2022 - 01.2024
Registered Medical Assistant
Overlook Medical Center
01.2021 - 03.2022
High School Diploma -
Union High School
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