Proven achiever with a solid background in patient liaison at Braselton Imaging Center, demonstrating exceptional customer service and data entry proficiency. Skilled in fostering strong relationships and enhancing patient satisfaction through effective communication and organizational skills. Trained teams, significantly improving service delivery with a focus on confidentiality and patient support.
Hi, I’m
Gina Harbison
Maysville,GA
Summary
Overview
24
years of professional experience
Work History
Braselton Imaging Center
Patient Liaison
02.2007 - 03.2024
Job overview
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Sustained strong working relationships with various hospital departments, allowing for more efficient patient referrals and interdisciplinary collaboration.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Put cd's in when patients brought them in & also when they came in the mail.
Inventory Control Supervisor
Joann Fabrics And Crafts, Inc
02.2004 - 10.2006
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
GG's Cleaning Service, Inc
Self-Employed
11.1999 - 02.2004
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Education
Sanford Brown InstituteLauderdale Lakes, FL
Dental Assistant from Dental Assistant - Finish Course
06.2005
University Overview
National Education CorporateOn-Line
Interior Designer from Interior Designer
04.1999
University Overview
Fort Lauderdale Art InstituteFort Lauderdale, Fl
Advertising Design Degree from Advertising
06.1983
University Overview
Broward Community CollegeCoconut Creek, Fl
Associate of Arts from Art
06.1982
University Overview
Skills
- Data entry proficiency
- Appointment Scheduling
- Assertiveness
- Customer Service
- HIPAA Compliance
- Multitasking and Organization
- Patient check-in
- Phone and Email Etiquette
- Flexible Schedule
Fostering Dog's Scrapbooking, & Making Bandana's For Dogs & Cats
Fostering Dog's Scrapbooking, & Making Bandana's For Dogs & Cats
I foster dogs for Evelyn's Place Rescue and I have been doing it for 5 yrs. I have found homes for over 38 dogs & 3 cats. I also keep in touch with the family's that adopt them. I have made some very good friends and not just four legged. Lol I have started making Dog Bandana's because I enjoy it & it makes the animals look so cute when I take their picture's. I have been Scrapbooking for years, I got into it because I love taking picture & I wanted to show them off to my friends. I love crafts & leaning new things from crafty.
Timeline
Patient Liaison
Braselton Imaging Center
02.2007 - 03.2024
Joann Fabrics And Crafts, Inc
Inventory Control Supervisor
02.2004 - 10.2006
Self-Employed
GG's Cleaning Service, Inc
11.1999 - 02.2004
Sanford Brown Institute
Dental Assistant from Dental Assistant - Finish Course
National Education Corporate
Interior Designer from Interior Designer
Fort Lauderdale Art Institute
Advertising Design Degree from Advertising
Broward Community College
Associate of Arts from Art
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