Pamela Magee
Alsip,IL
Summary
Dedicated worker with strong organizational and communication skills seeking a position to facilitate efficient healthcare operations. Passionate about improving patient experiences and supporting healthcare professionals in delivering high-quality care. Eager to contribute to a dynamic healthcare team and enhance administrative processes for optimal patient outcomes.
Overview
8
8
years of professional experience
Work History
Patient Liaison
Northwestern Memorial Hospital
01.2019 - Current
- Serve as liaison between patients, their families, and healthcare providers to ensure effective communication and understanding of care plans
- Advocate for patients’ rights and preferences, addressing concerns and facilitating resolution of issues
- Educate patients and families about treatment options, procedures, and healthcare resources
- Collaborate with interdisciplinary teams to coordinate patient care and improve outcomes
- Assist patients with navigating healthcare system, including scheduling appointments, arranging transportation, and accessing financial assistance programs
- Document patient interactions and maintain accurate records in electronic health records systems.
- Manage incoming calls, face to face interactions, emails and general clinic duties daily.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
Patient Registration Representative
Eye Specialists Center
01.2017 - 01.2019
- Collect and record patient demographic information accurately, including name, date of birth, address, phone number, and insurance information
- Verify insurance coverage and eligibility using electronic systems or by contacting insurance providers directly
- Explain registration forms, policies, and procedures to patients, ensuring understanding and compliance
- Assisting with patient queries in an in-bound setting
- Acknowledging and resolving patient complaints.
- Scheduled 50+ daily appointments using computerized calendars.
Education
High School Diploma -
Olive Harvey Middle
Chicago, IL01.2002
Skills
- Excellent communication skills
- Empathetic and patient-centered approach
- Strong advocacy skills
- Proficient in medical terminology
- Ability to maintain confidentiality
- Conflict resolution and mediation skills
- Familiarity with electronic health records (EHR) systems
- Multitasking and organizational abilities
- Cultural sensitivity and awareness
- Collaboration and teamwork
- Healthcare knowledge
- Data entry proficiency
- Insurance Verification
Personal Information
Title: Patient Liaison
Timeline
Patient Liaison
Northwestern Memorial Hospital
01.2019 - Current
Patient Registration Representative
Eye Specialists Center
01.2017 - 01.2019
High School Diploma -
Olive Harvey Middle
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