Eileen Valdez
The Bronx
Summary
Patient liaison with over 13 years of experience in customer service and communication, adept at managing money and organizing tasks efficiently. Demonstrates exceptional skills in patient advocacy, and conflict resolution. Excellent in empathy, active listening, and fostering customer relationships, proven by a successful tenure in retail and supervisory roles. Passionate about leveraging expertise to enhance patient experience and drive organizational success
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work History
Patient Liaison
Fromer Eye Centers
Bronson
09.2022 - Current
- Streamlined appointment scheduling processes, reducing wait times and improving patient flow during peak hours.
- Assisted patients in understanding treatment options and procedures.
- Communicated with medical staff to relay patient concerns and inquiries.
- Verification of patient medical insurances, ensuring coverages were active and in network with the practice, collect office copays as well as balances.
- Provided empathetic support to patients, ensuring their concerns were addressed promptly, fostering trust and loyalty.
- Answered high volume of phone calls while multitasking and entering and maintaining accurate patient demographics.
- Maintained a tidy workspace while replenishing as needed.
Supervisor
PLS Check Cashers
The Bronx
10.2017 - 08.2022
- Supervised daily operations of check cashing services and customer transactions.
- Trained staff on maintaining compliance through procedures and customer service practices.
- Managed scheduling and workload distribution among team members effectively.
- Performed a large number of international wire transfers accurately.
- Maintained correct and effective cash flow, and secured currency transfers
- Ensured teamwork and offered support when needed
- Accurately processed customer bill payments during peak hours.
Customer Service Representative
CFSC Community Financial Service Center
The Bronx
03.2015 - 08.2017
- Assisted customers with inquiries and provided product information promptly.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed orders and returns accurately using the company's order management system.
- Participated in training sessions to improve knowledge of products and services offered.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales Associate
Lot less close outs
The Bronx
06.2012 - 02.2015
- Assisted customers in product selection and provided detailed product knowledge.
- Maintained inventory levels and organized merchandise displays for optimal presentation.
- Processed customer transactions accurately and efficiently at the point of sale.
- Operating cash register when necessary and Assisted customers with product selection, developed and maintained positive customer relationships
- Head of the clothing department, handled inventory and stock while managing shelf stocking and pricing activities.
Education
GED
The Bronx, New YorkSkills
- Appointment scheduling
- Insurance verification
- Patient support
- Medical terminology
- Microsoft Office and excel proficient
- Excellent communication skills
- Organized, responsible and goal driven
- Financial services
- Patient registration
- 15 years of exceptional customer service
- Bilingual, fluent in both English and Spanish
- Medical billing
- Computer literacy
- Medical records
- Time management
- Key holder
- Hospitality
- Call center
- Administrative experience
- Conflict resolution
- Attention to detail
- Data entry proficiency
- Phone and email etiquette
References
Maria Peralta (manager at PLS Check Cashers)
(646) 833-5282
Indiana Liriano (Supervisor at Fromer eye center)
(917) 774-1998
Francisco (Manager at Lot Less Close Outs)
(917) 573-6860
Timeline
Patient Liaison
Fromer Eye Centers
09.2022 - Current
Supervisor
PLS Check Cashers
10.2017 - 08.2022
Customer Service Representative
CFSC Community Financial Service Center
03.2015 - 08.2017
Sales Associate
Lot less close outs
06.2012 - 02.2015
GED