Ebony Gandy
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Patient Liaison
North MS Medical Center
Tupelo, MS
10.2024
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided care for 50 -patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Assisted patients in navigating healthcare resources, improving accessibility to services.
- Coordinated patient appointments and follow-ups, enhancing overall patient experience.
- Communicated patient needs to healthcare providers, ensuring timely and effective care delivery.
- Documented patient interactions accurately, maintaining compliance with healthcare regulations.
- Developed educational materials for patients, promoting health literacy and informed decision-making.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
Patient Service Coordinator IV
Novant Medical Group
Charlotte, NC
2018 - Current
- Maintained accurate records of referral processes using electronic health record systems.
- Monitored referral trends to identify areas for process improvement and efficiency gains.
- Provided support in resolving patient inquiries regarding referral statuses and procedures.
- Coordinates patient registration, scheduling, insurance verification, and front desk operations to ensure accuracy and a positive patient experience.
HEALTH PATIENT SERVICE COORDINATOR
ORTHO CAROLINA URGENT CARE
Charlotte, NC
01.2021 - 05.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
HEALTH PATIENT SERVICES COORDINATOR
NOVANT HEALTH
Charlotte,NC
01.2019 - 01.2022
- Update and deliver timely and precise patience demographic and insurance information while maintaining confidentiality
- Demonstrate knowledge of medical office software to post payments and schedule patient's appointments.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Education
Bachelor of Science - Public Health Education
Mississippi University For Women
Columbus, MS1 2017
AS - Applied Science
East Mississippi Community College
Starkville, MS1 2012
Skills
- Scheduling Management
- Attention to Detail
- New Admissions
- Appointment Scheduling
- Medical Terminology
- Anatomy knowledge
- Medical Billing
- HIPAA Compliance
- HCPCS Coding
- Insurance coding (ICD-9 and CPT)
- Data Entry
- Document Management
- Medical record security
- Guest relations
- Reservations
- Auditing
- Check-ins and check-outs
References
- Lashonda Cannie, 980-989-0707, lashondaallison@outlook.com
- Kenya Morman, 910-442-0747, kenyamornan1@gmail.com
- Latoya Donaldson, 973-583-3050, mswilfong@gmail.com
Certification
Medical Coding Specialist
Work History
01-2022
Timeline
Patient Liaison
North MS Medical Center
10.2024
HEALTH PATIENT SERVICE COORDINATOR
ORTHO CAROLINA URGENT CARE
01.2021 - 05.2022
HEALTH PATIENT SERVICES COORDINATOR
NOVANT HEALTH
01.2019 - 01.2022
Bachelor of Science - Public Health Education
Mississippi University For Women
AS - Applied Science
East Mississippi Community College
Patient Service Coordinator IV
Novant Medical Group
2018 - Current