ZAIRA FARIAS
Mount Vernon
Summary
Well-organized Medical Receptionist skilled in checking in patients and maintaining good flow to examination rooms. Friendly, compassionate, and able to manage fast-paced environment. Excellent communicator with good problem-solving, organizational, and time management skills.
Proficient in HIPAA compliance and patient confidentiality.
Skilled [Patient Liaison] proficient in managing office schedules and records. Works well with medical professionals and patients to meet all needs with high-quality support. Offers professional demeanor, quality-driven approach and skills in building relationships and independently resolving conflicts.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Patient Liaison
Lenox Hill Radiology
Tuckahoe
04.2022 - Current
- Facilitated communications between healthcare providers, administrative staff.
- Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
- Processed incoming calls from patients seeking advice or assistance related to their healthcare needs.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Addressed patient inquiries & concerns, resolving issues in a timely and empathetic manner.
- Acted as a liaison between patients and healthcare staff to ensure timely communication of information.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Monitored changes in regulations regarding radiology procedures and communicated updates to colleagues.
- Performed data entry tasks as needed, such as entering information into electronic health records.
- Identified trends in scheduling patterns or delays due to staffing shortages.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Checked incoming emails regularly and responded quickly when necessary.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
- Provided excellent customer service by answering inquiries in a timely manner.
- Coordinated patient appointments with physicians and other healthcare facilities.
- Updated patient charts with relevant information including test results or medical history.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Provided information regarding billing procedures and payment options to patients.
- Explained clinic policies and procedures clearly and concisely when necessary.
- Entered new patient demographics into database system accurately and efficiently.
- Assisted other departments with various tasks as requested by supervisor.
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
Medical Receptionist
Marc Janis MD
Mount Vernon
07.2017 - 08.2021
- Answered telephones, distributed mail and faxes, and prepared patient files
- Scheduled patient appointments
- Took patient information and scanned into EMR, ensuring accurate records and patient authorizations
- Welcomed patients, pharmaceutical reps, and other visitors to doctor's office
- Kept anxious patients calm by explaining upcoming procedures and answering questions
- Issued intake and new patient forms, office policies, and legally-required documents
- Scanned data into document imaging software
- Greeted patients and families
- Reviewed and correctly recorded receipts of patient payments
- Advised patient of preparations required for scheduled procedures
- Scanned and filed patient information into medical records
- Answered incoming calls and forwarded calls to appropriate destinations
- Scheduled patient exams around availability of physician
- Handled clerical tasks, including typing, filing, photocopying, and preparing letters
- Entered, verified, and updated patient information into systems
- Kept updated knowledge of medical terminology
Education
High School Diploma -
Nelson Mandela High School
Mount Vernon, NYSkills
- HIPAA compliance
- Medical charting
- Medical terminology
- Appointment scheduling
- Typing and filing
- Co-payment collection
- Patient reception management
- Patient appointment coordination
- Maintain records
- Electronic recordkeeping
- Patient scheduling
- Answer telephones
- Office reception
- Clinical support
- Route messages
- Petty cash management
- Phone reception
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Computer literacy
- Problem-solving aptitude
- Multitasking Abilities
- Multitasking capacity
- Teamwork
- Patient confidentiality
- Appointment coordination
- Time management
- Organizational skills
Timeline
Patient Liaison
Lenox Hill Radiology
04.2022 - Current
Medical Receptionist
Marc Janis MD
07.2017 - 08.2021
High School Diploma -
Nelson Mandela High School