OLUWATUYI EVELYN
Queens,NY
Summary
Detail-oriented healthcare and customer service professional with extensive experience in patient liaison services, customer support, scheduling, intake coordination, and administrative operations. Highly skilled in managing high-volume calls, resolving complex inquiries, documenting interactions, and maintaining strict HIPAA compliance. Adept at multitasking across phone, chat, and electronic systems in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Patient Liaison
Hospital for Special Surgery (HSS)
01.2023 - Current
- Respond to high-volume inbound calls and patient inquiries via phone and electronic systems.
- Schedule appointments using Epic EMR, verify insurance eligibility, document interactions, resolve patient concerns, and collaborate with clinical teams while maintaining HIPAA compliance.
Customer Service Representative
Target
Valley Stream, New York
01.2020 - 03.2025
- Provide customer support in a fast-paced retail environment, handling continuous call flow, resolving concerns, processing transactions, returns, and online orders, and escalating issues as needed to maintain high customer satisfaction.
Medical Assistant
Den'ran Medical Services
01.2018 - 01.2020
- Conduct patient intake, document medical histories and vital signs, schedule appointments, manage medical records, verify insurance coverage, collect co-payments, and support clinical staff.
Sales Associate Specialist
Walgreens
01.2017 - 12.2017
- Delivered exceptional customer service, processed sales transactions using POS systems, maintained merchandise displays, and supported store operations in a fast-paced environment.
Child Caregiver
SYEP / Queens Community House
01.2016 - 12.2016
- Supported child development through structured activities, maintained safe and sanitary environments, provided emotional support, and communicated effectively with staff and guardians.
Education
Bachelor of Science - Healthcare Administration
St. Joseph's University
Brooklyn, NYAssociate of Science - Health Sciences
Queensborough Community College
Oakland Gardens, NY06-2022
Skills
- Customer Support (Phone & Chat)
- Patient Scheduling & Intake
- Epic EMR & Medical Records
- HIPAA Compliance
- Insurance Verification
- Customer Ticket Management
- Microsoft Office & Excel
- Problem Resolution & De-escalation
- High-Volume Call Handling
- Administrative Support
- Phone and email etiquette
- Conflict resolution
- Registration and admissions
Timeline
Patient Liaison
Hospital for Special Surgery (HSS)
01.2023 - Current
Customer Service Representative
Target
01.2020 - 03.2025
Medical Assistant
Den'ran Medical Services
01.2018 - 01.2020
Sales Associate Specialist
Walgreens
01.2017 - 12.2017
Child Caregiver
SYEP / Queens Community House
01.2016 - 12.2016
Bachelor of Science - Healthcare Administration
St. Joseph's University
Associate of Science - Health Sciences
Queensborough Community College