Fatima Hamidan
Preston
Summary
Dynamic Store Manager with a proven track record at West Park Nutrition, excelling in customer service and team leadership. Enhanced customer satisfaction through effective staff training and innovative merchandising strategies, driving increased profitability. Skilled in retail inventory management and adept at resolving issues, ensuring a seamless shopping experience.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
4
4
years of professional experience
Work History
Store Manager
West Park Nutrition
07.2023 - 09.2025
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Original Wireless
06.2021 - 07.2022
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, OH12-2025
Bachelor of Science - Criminology
Cleveland State University
Cleveland, OH12-2025
Skills
- Customer service
- Problem-solving
- Store operations
- Multitasking and organization
- Customer service management
- Store opening and closing
- Store merchandising
- Retail inventory management
- Team leadership and coaching
Accomplishments
- Increased sales by 16% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 7 months in a row.
Languages
English
Native or Bilingual
Arabic
Full Professional
Spanish
Limited Working
Timeline
Store Manager
West Park Nutrition
07.2023 - 09.2025
Store Manager
Original Wireless
06.2021 - 07.2022
Bachelor of Science - Psychology
Cleveland State University
Bachelor of Science - Criminology
Cleveland State University
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