Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatima Jackson

Long Beach,CA

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Familiarity with various strains, products and their medicinal benefits proves invaluable for providing customer satisfaction. Strong communication skills, combined with deep understanding of compliance and safety regulations within the industry, ensures a safe and efficient sales process. Previous role resulted in improved customer service ratings due to personalized product recommendations based on individual needs.

Overview

10
10
years of professional experience

Work History

Cashier / Customer Service

Santa Fe importers Inc
Long Beach, CA
04.2024 - 11.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Prepared and served food items according to customer orders.
  • Set up workstations with necessary items for food preparation.

Bartender

Ourbar
Costa Mesa, CA
03.2020 - 03.2024
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Manager

Dispensary
Anaheim, CA
02.2016 - 12.2017
  • Established processes to ensure efficient workflow throughout the organization
  • Managed daily operations of the dispensary, including patient intake and check-out processes.
  • Conducted regular inventory checks to monitor stock levels and identify potential shortages.
  • Trained new employees on dispensary operations and customer service best practices.
  • Developed marketing campaigns aimed at increasing sales revenue from existing customers.
  • Reviewed applications from prospective employees prior to hiring decisions being made.
  • Tracked, organized and counted clinic stock and supplies.

Butender

Dispensary
Wilmington, CA
09.2015 - 02.2016
  • Greeted customers with a friendly and inviting attitude.
  • Assisted customers in selecting the best products for their needs.
  • Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
  • Advised customers on various products such as effects, flavors, potency levels, and prices.
  • Stocked shelves with new product arrivals.
  • Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
  • Handled large volume of cash with high accuracy and security each day.

Waitress

Hooters Inc.
Long Beach, CA
11.2014 - 09.2015
  • Prepared checks accurately and processed payments promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Developed positive relationships with regular customers through friendly conversation.

Education

Certification of Esthetics - Cosmo

Golden West College
Huntington Beach, CA
10-2022

Some College (No Degree) - Business Administration And Management

LBCC
Long Beach, CA
09-2020

Skills

  • Flexible and adaptable
  • Organization
  • Team management
  • Memorization
  • Upselling
  • Warm and friendly
  • Safety Protocols
  • Customer and client relations
  • Product Knowledge
  • Reliable
  • Staff training
  • Management
  • Sales techniques
  • Staff training and development
  • Relationship building
  • Attention to detail
  • Cash handling expertise
  • Scheduling coordination
  • Store maintenance
  • Standard operating procedures
  • Vendor relations
  • Back office
  • Records management
  • Employee recruitment
  • Bookkeeping oversight
  • Service-oriented mindset

Languages

Spanish
Professional

Timeline

Cashier / Customer Service

Santa Fe importers Inc
04.2024 - 11.2024

Bartender

Ourbar
03.2020 - 03.2024

Manager

Dispensary
02.2016 - 12.2017

Butender

Dispensary
09.2015 - 02.2016

Waitress

Hooters Inc.
11.2014 - 09.2015

Certification of Esthetics - Cosmo

Golden West College

Some College (No Degree) - Business Administration And Management

LBCC

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Fatima Jackson