Fatima Jones
Glastonbury,CT
Summary
Compassionate Patient Administrative Associate recognized for high productivity levels and efficient task completion. Skilled in patient scheduling and maintaining accurate patient records. Excel at communication, time management, and problem-solving to enhance patient satisfaction and streamline operations.
Overview
15
15
years of professional experience
Work History
Patient Administrative Associate
Hartford Hospital
Hartford, CT
2021.06 - Current
- Performed data entry into electronic medical records system using accurate coding techniques.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting vital signs.
- Took messages from patients/patients family and promptly relayed to appropriate staff.
Emergency Room Technician
Manchester Memorial Hospital
Manchester, CT
2020.02 - Current
- Recorded all pertinent information regarding patient encounters into electronic health records system.
- Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
- Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
- Provided patient care by taking vital signs, drawing blood, and performing EKGs.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Assisted with CPR and airway clearing procedures during emergencies.
Residental Assistant
HARC,Inc.
Hartford, CT
2016.08 - 2019.06
- Provided direct care to residents, including personal hygiene and daily living skills.
- Maintained accurate records of resident activities, behavior, and progress.
- Provided emotional support to residents dealing with various issues.
- Adhered to HIPAA requirements regarding confidentiality of medical information.
- Ensured compliance with all applicable laws, regulations, policies and procedures governing residential facilities.
- Developed relationships with family members and outside agencies involved in the care of the residents.
Residential Instructor
Community Residences, Inc
Newington , Conn
2010.04 - 2013.07
- Scheduled and confirmed patient appointments and consultations.
- Assisted in developing and implementing individual service plans for residents.
- Collaborated with other staff members to ensure quality of care was provided to all residents.
- Maintained accurate records of resident activities, behavior, and progress.
- Coordinated transportation for appointments or outings for residents.
- Taught independent living skills such as budgeting, cooking, job seeking.
Education
Certificate - Sterilization Technician
Asnuntuck Community College
Enfield2023-08
Certificate - Certified Nursing Assistant
Academy of Medical Training, Inc
2021-01
High School Diploma -
A.I Prince Technical High School
Hartford2009-06
Skills
- Electronic medical records
- Vital sign monitoring
- Data entry
- Patient care
- Healthcare administration
- Medical terminology knowledge
Timeline
Patient Administrative Associate
Hartford Hospital
2021.06 - Current
Emergency Room Technician
Manchester Memorial Hospital
2020.02 - Current
Residental Assistant
HARC,Inc.
2016.08 - 2019.06
Residential Instructor
Community Residences, Inc
2010.04 - 2013.07
Certificate - Sterilization Technician
Asnuntuck Community College
Certificate - Certified Nursing Assistant
Academy of Medical Training, Inc
High School Diploma -
A.I Prince Technical High School