Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatima Jones

Glastonbury,CT

Summary

Compassionate Patient Administrative Associate recognized for high productivity levels and efficient task completion. Skilled in patient scheduling and maintaining accurate patient records. Excel at communication, time management, and problem-solving to enhance patient satisfaction and streamline operations.

Overview

15
15
years of professional experience

Work History

Patient Administrative Associate

Hartford Hospital
Hartford, CT
06.2021 - Current
  • Performed data entry into electronic medical records system using accurate coding techniques.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting vital signs.
  • Took messages from patients/patients family and promptly relayed to appropriate staff.

Emergency Room Technician

Manchester Memorial Hospital
Manchester, CT
02.2020 - Current
  • Recorded all pertinent information regarding patient encounters into electronic health records system.
  • Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
  • Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
  • Provided patient care by taking vital signs, drawing blood, and performing EKGs.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Assisted with CPR and airway clearing procedures during emergencies.

Residental Assistant

HARC,Inc.
Hartford, CT
08.2016 - 06.2019
  • Provided direct care to residents, including personal hygiene and daily living skills.
  • Maintained accurate records of resident activities, behavior, and progress.
  • Provided emotional support to residents dealing with various issues.
  • Adhered to HIPAA requirements regarding confidentiality of medical information.
  • Ensured compliance with all applicable laws, regulations, policies and procedures governing residential facilities.
  • Developed relationships with family members and outside agencies involved in the care of the residents.

Residential Instructor

Community Residences, Inc
Newington , Conn
04.2010 - 07.2013
  • Scheduled and confirmed patient appointments and consultations.
  • Assisted in developing and implementing individual service plans for residents.
  • Collaborated with other staff members to ensure quality of care was provided to all residents.
  • Maintained accurate records of resident activities, behavior, and progress.
  • Coordinated transportation for appointments or outings for residents.
  • Taught independent living skills such as budgeting, cooking, job seeking.

Education

Certificate - Sterilization Technician

Asnuntuck Community College
Enfield
08-2023

Certificate - Certified Nursing Assistant

Academy of Medical Training, Inc
01-2021

High School Diploma -

A.I Prince Technical High School
Hartford
06-2009

Skills

  • Electronic medical records
  • Vital sign monitoring
  • Data entry
  • Patient care
  • Healthcare administration
  • Medical terminology knowledge

Timeline

Patient Administrative Associate

Hartford Hospital
06.2021 - Current

Emergency Room Technician

Manchester Memorial Hospital
02.2020 - Current

Residental Assistant

HARC,Inc.
08.2016 - 06.2019

Residential Instructor

Community Residences, Inc
04.2010 - 07.2013

Certificate - Sterilization Technician

Asnuntuck Community College

Certificate - Certified Nursing Assistant

Academy of Medical Training, Inc

High School Diploma -

A.I Prince Technical High School

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