Fatima Mendoza
Bolingbrook,IL
Summary
I aspire to leverage my background in public service, administrative support, and a strong educational foundation in psychology to secure a role within the government security sector. Equipped with a deep understanding of behavioral statistics, forensic psychology, individual and organizational psychology, and a commitment to professional growth and ethical standards,. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Mail Carrier
United States Postal Service (USPS)
02.2015 - 01.2020
- Ensured the timely and secure delivery of mail and packages, adapting routes as necessary
- Handled cash transactions and processed various postal forms and services
- Maintained exceptional levels of customer service, resolving issues efficiently.
Secretary
Law Offices of David Daudell & Garcia
03.2011 - 02.2015
- Prepared and managed legal documents, correspondence, and client information
- Coordinated meetings, managed schedules, and arranged logistics for travel and events
- Supported legal research and administrative tasks to facilitate legal proceedings.
Bilingual Customer Service Representative
Magnum Insurance
10.2010 - 02.2011
- Provided comprehensive customer support on policy coverage, benefits, and billing
- Ensured documentation accuracy and compliance for client accounts
- Strengthened customer relations through effective communication and updates.
Education
Bachelor of Science in Psychology -
Saint Augustine College
05.2024
High School Diploma -
Milwaukee Area Technical College (M.A.T.C)
01.2012
Skills
- Quick learner with a strong ability to adapt to dynamic environments
- Excellent communication skills, bilingual in English and Spanish
- Skilled in handling confidential information with discretion
- Proficient in customer service, conflict resolution, and psychological assessment
- Competent in statistical analysis and understanding of human behavior and development
- Postal Regulations
- Route Navigation
- Route Management
- Geographical Knowledge
- Safety Awareness
- Report Preparation
- Technology Use
- Goal Setting
- Time Management Abilities
- Active Listening
- Organizational Skills
- Analytical Skills
- Problem-Solving Aptitude
- Professionalism
- Service Sales
- Team Collaboration
Languages
Spanish
Professional
English
Professional
Timeline
Mail Carrier
United States Postal Service (USPS)
02.2015 - 01.2020
Secretary
Law Offices of David Daudell & Garcia
03.2011 - 02.2015
Bilingual Customer Service Representative
Magnum Insurance
10.2010 - 02.2011
Bachelor of Science in Psychology -
Saint Augustine College
High School Diploma -
Milwaukee Area Technical College (M.A.T.C)
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