Summary
Overview
Work History
Education
Skills
Accomplishments
Professional References
References
Languages
Timeline
Generic

Jessica Palafox

Summit,IL

Summary

Having worked in a few diverse settings, I am eager to continue to grow, learn and succeed within a new professional environment.

I am an enthusiastic and motivated individual with over 4 years of customer service experience that is searching for a better employment opportunity. Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Focused and diligent in completing tasks on time.

Overview

12
12
years of professional experience

Work History

Mail Carrier

United States Postal Service
St. Charles
09.2016 - Current
  • Demonstrated ability to maintain confidentiality
  • Great communication skills
  • Self-directed and highly organized
  • Detail oriented with the ability to multi-task.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Recorded address changes to redirect mail for residences or businesses.
  • Maintained records of all deliveries made during the day.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Bank Teller

Marquette Bank
Chicago
03.2016 - 05.2016
  • Bank telling services which includes but is not limited to, deposits, withdrawals, payments, etc
  • Basic banking process and banking products knowledge
  • Handled basic data entry in computer banking systems
  • Handled banking product inquiries.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Delivered exceptional service to customers in person or over telephone.

Sales Clerk

Webers Bakery
Chicago
04.2012 - 02.2016
  • Created and completed the initial case opening process of new foreclosure referrals
  • Handled the client sites new foreclosure referrals, which included the receiving, acknowledging and maintenance of assignment of all files for completion of the case opening process
  • Cashier / Processed cash and credit card payments for all baked goods orders
  • Reconciled invoices / receipts with daily cash intake
  • Processed in person and telephone general orders as well special request orders
  • Assisted with the maintenance of a clean work environment by cleaning up work areas, restocking for the next business day and prepping orders.

Waitress (Additional employment - part-time)

Willow Springs Family Restaurant
Willow Springs
05.2014 - 06.2014
  • To take meal orders and deliver the meal orders to the customers
  • Assisted with the maintenance of a clean work environment by cleaning up work areas and serving stations as well as restocking for the next business day
  • Processed cash and credit card payments for meal orders.

Education

Diploma -

Argo Community High School
Summit, IL
06-2013

Some College (No Degree) - General Studies

Moraine Valley Community College
Palos Hills, IL

Skills

  • Strong communication skills
  • Work well alone as well as in a team environment
  • Good at building relationships with my peers
  • Dedicated and reliable
  • Detail-oriented
  • Versatile, can easily adapt to new environments and situations
  • Work well under pressure in a fast paced environment
  • Bilingual - Fluent in both English and Spanish
  • Analytical
  • Teamwork and Collaboration
  • Fluent in Spanish

Accomplishments

  • I was a member of the National Hispanic Institute during my freshman year to enhance my speech / debating skills
  • I took three years of Spanish to improve and maintain knowledge of my second language

Professional References

  • Rosa Ramos, Supervisor- USPS, St. Charles, IL, (630) 584-2318
  • Samantha Haran, Manager - Webers Bakery, Chicago, IL, (773) 896-8658
  • Liz, Postmaster-United States Postal Service, St. Charles, Il. (630-584-2318)

References

  • Jayde Allaire, Team Member, (847) 477-8181
  • Stephanie Zambrano, Sister-n-law, (815) 909-6487
  • Perla Palafox, Family/Cousin, (630) 962-6419

Languages

Spanish
Native/ Bilingual

Timeline

Mail Carrier

United States Postal Service
09.2016 - Current

Bank Teller

Marquette Bank
03.2016 - 05.2016

Waitress (Additional employment - part-time)

Willow Springs Family Restaurant
05.2014 - 06.2014

Sales Clerk

Webers Bakery
04.2012 - 02.2016

Diploma -

Argo Community High School

Some College (No Degree) - General Studies

Moraine Valley Community College

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Jessica Palafox