Brandon Ray
Houston
Summary
Reliable and dedicated professional with extensive experience in delivery driving and mail carrier services. Skilled in route planning, customer service, and timely deliveries. Strong ability to handle packages safely, and maintain compliance with company policies. Adept at working in fast-paced environments, while ensuring high accuracy and professionalism. Reliable mail carrier with experience in both urban and rural delivery routes. Strong familiarity with postal regulations, automated sorting systems, and handheld device operation for tracking deliveries. Demonstrated ability to manage time effectively, maintain accurate records, and provide high-quality customer service. Proven commitment to efficiency led to increased accuracy and faster delivery times in previous positions.
Overview
15
15
years of professional experience
Work History
Mail Carrier
United States Postal Service
Houston
08.2018 - Current
- Deliver mail and packages to designated addresses efficiently and accurately
- Provide exceptional customer service and resolve delivery-related inquiries
- Sort and organize mail to ensure timely distribution
- Maintain compliance with postal regulations and safety procedures
Valet Driver
Towne Park
Houston
07.2014 - 03.2025
- Provided courteous and efficient valet parking services to guests
- Managed vehicle handling and organization in a high-traffic environment
- Ensured customer satisfaction by offering prompt and professional service
- Maintained accurate logs of vehicle locations and keys
Call Center Technician
Teleperformance USA
Houston
09.2017 - 09.2018
- On-site customer support teams across multiple time zones.
- Maintained accurate records of customer interactions in the call tracking database.
- Collaborated with sales team members to stay current on call, maintain satisfactory levels, and resolve item issues.
Call Center Representative
West Corporation
Beaumont
06.2010 - 08.2011
- Maintained strong call control and quickly worked through scripts to address problems.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Collected deposits or payments and arranged for billing.
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
High School Diploma -
Richard Millburn Academy
Beaumont01.2009
Skills
- Efficient route planning and navigation
- Strong customer service and communication skills
- Safe and timely delivery of mail and packages
- Ability to lift and transport heavy packages
- Compliance with safety and postal regulations
- Attention to detail and accuracy
- Customer service
- Call management
- Technical troubleshooting
- Sales support
- Communication skills
- Conflict resolution
- Time management
- Problem-solving
- Verbal and written communication
- Answering questions
Timeline
Mail Carrier
United States Postal Service
08.2018 - Current
Call Center Technician
Teleperformance USA
09.2017 - 09.2018
Valet Driver
Towne Park
07.2014 - 03.2025
Call Center Representative
West Corporation
06.2010 - 08.2011
High School Diploma -
Richard Millburn Academy
Similar Profiles
Charles TherrienCharles Therrien
Rural Carrier Part-Time Flexible at United States Postal ServiceRural Carrier Part-Time Flexible at United States Postal Service
Anthony SynovecAnthony Synovec
Mail Carrier at United States Postal ServiceMail Carrier at United States Postal Service
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Sophia HunteSophia Hunte
Customer Service Sales Clerk at United States Postal Service, USPSCustomer Service Sales Clerk at United States Postal Service, USPS
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument