Open To Work
Cheyenne J McDonald
USPS
Big Spring,TX
Work Preference
Job Search Status:
Open to workDesired start date:
2 weeks noticeDesired Job Title
Mail CarrierCustomer Care Representative (CCR)Brookshires Front Office CashierWork Type
Full TimeLocation Preference
On-SiteHybridLocation:
Big Spring, TXMidland, TXOpen to relocation:
YesImportant To Me
Career advancementWork-life balancePaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid time offSummary
Customer-focused professional with experience in customer service, healthcare support, and logistics. Licensed Texas Life & Health Insurance Agent with strong communication skills, a passion for helping others, and a proven ability to learn quickly and build positive client relationships.
1
Certification
7
years of professional experience
Work History
Mail Carrier
2 Years 4 Months- Maintained accurate records of deliveries and pickups, enhancing accountability and tracking.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to improve operational workflows and enhance route efficiency.
- Trained new hires on delivery processes, safety protocols, and customer interaction techniques.
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Implemented best practices for mail sorting and organization, reducing processing time significantly.
- Conducted vehicle inspections to ensure compliance with safety regulations and operational standards.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Customer Care Representative (CCR)
5 Months- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Utilized customer relationship management (CRM) software to track interactions and resolve issues efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
- Responded promptly to customer complaints, demonstrating empathy and problem-solving skills.
- Educated customers on health services options, facilitating informed decision-making regarding their care needs.
Brookshires Front Office Cashier
2 Years 4 Months- Assisted customers with inquiries and resolved issues promptly.
- Managed cash drawer, ensuring accuracy during shifts.
- Collaborated with team members to provide exceptional service, fostering a positive work environment.
- Navigated challenging situations calmly, deescalating conflicts while preserving positive customer relationships.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma
Skills
Strong communication skills
Teamwork and collaboration
Customer service
Time management
Problem-solving abilities
Data entry
Certification
Texas Life & Health Insurance License | Active
Timeline
Mail Carrier
USPS
04.2024 - Current
Customer Care Representative (CCR)
Maximus Health Services
11.2023 - 04.2024
Brookshires Front Office Cashier
Brookshire Grocery
02.2020 - 06.2022
Palestine High
High School Diploma