Fatima Montelongo
Dallas
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Speedy Cash
Irving
04.2025 - 02.2026
- Assisted in managing daily operations and customer service at a financial services provider.
- Resolved customer inquiries efficiently, ensuring a positive experience and satisfaction.
- Processed loan applications and conducted thorough verification of documentation.
- Maintained accurate records of transactions and client interactions for compliance purposes.
- Monitored cash flow and ensured adequate funds were available for daily transactions.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Customer Service Representative
PLS Check Cashing
Dallas
12.2023 - 06.2024
- Assisted customers with check cashing services and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Provided excellent customer service in a fast-paced environment.
- Handled cash management and balanced cash drawer daily.
- Educated customers on services and fees offered by the company.
- Resolved customer complaints efficiently and professionally.
- Maintained a clean and organized work area for optimal service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
Skills
- Loan processing
- Customer service
- Cash management
- Transaction verification
- Conflict resolution
- Team supervision
- Effective communication
- Attention to detail
- Goal setting
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Assistant Manager
Speedy Cash
04.2025 - 02.2026
Customer Service Representative
PLS Check Cashing
12.2023 - 06.2024