ROXANNE PLYMALE
Sanger,USA
Summary
Dynamic and results-driven professional with extensive experience at Security Finance & Tax Service, excelling in loan processing and debt collections. Proven track record of surpassing profit metrics by 105%, showcasing strong analytical problem-solving and effective communication skills. Adept at managing collections processes and fostering customer relationships to drive business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
World Finance and Tax Service
Denton, TX
07.2024 - 02.2025
- Prepared, made credit decisions, proccesed, and closed new and refinanceable consumer loans
- Maintain strong customer relationships
- Made collection calls to delinquent accounts.
- Solicited new loan , refinanceable loans, and tax service
- Prepared and submitted tax returns
Senior Assistant Manager
Security Finance & Tax Service
Denton, TX
01.2023 - 07.2024
- Prepared, made credit decisions, proccesed, and closed new and refinanceable consumer loans
- Maintain strong customer relationships
- Made collection calls to delinquent accounts.
- Solicited new loan , refinanceable loans, and tax services
- Met delinquency metrics by 95%.
- Met profit metrics by 105%
- Trained all new hires.
- Ranked in the top 3 for collections in the region.
Loan Processor II
The Savings Group
Remote
06.2021 - 11.2022
- Worked remotely
- Reviewed and processed an average of 30 to 35 loans per day with 97 percent accuracy
- Communicated with sales teams, lenders, and other parties throughout the loan process, resolving any issues that had occurred
- Prepared loan closing documents monitored loan status and ensure timely closing
Collection Representative
Regional Acceptance Corporation
Arlington, TX
08.2020 - 06.2021
- Met KPI expectations for assigned accounts based upon individual goals and objectives
- Managed client communications and documented accurate account detail and information
- Skip tracing
- Use of an auto dialer.
Accounts Receivable Manager
Nurse Assist, Inc
Haltom City, TX
01.2016 - 08.2020
- Billing and shipping on products sold.
- Managed and maintained accounts receivable records
- Managed and performed all collection efforts on large balance delinquent business accounts
- Prepared regular reports and analysis for upper management review
Education
Some College (No Degree) - General Studies
Tulsa Community College
Tulsa, OKSkills
- Accounts receivable management
- Debt collections specialist
- Loan processing
- Team leadership
- Strong organizational abilities
- Detail-oriented data management
- Effective time management
- Service-oriented communication
- Proficient in office management tasks
- Data-driven performance assessment
- Loan evaluation expertise
- Strong attention to accuracy
- Effective problem resolution
- Critical thinking abilities
- Analytical problem-solving
- Attentive listener
- Adaptability and flexibility
- Skip tracing
- Regulatory compliance
- Payment management
- Call center experience
- Loan origination and underwriting
- Credit and collection
Certification
PTIN, 11/01/23, 01/31/26, Preparer tax identification number
Languages
English, Fluent
Accomplishments
- Was in the top three collectors in the region.
- Processed loan applications with 97% accuracy.
Timeline
Assistant Manager
World Finance and Tax Service
07.2024 - 02.2025
Senior Assistant Manager
Security Finance & Tax Service
01.2023 - 07.2024
Loan Processor II
The Savings Group
06.2021 - 11.2022
Collection Representative
Regional Acceptance Corporation
08.2020 - 06.2021
Accounts Receivable Manager
Nurse Assist, Inc
01.2016 - 08.2020
Some College (No Degree) - General Studies
Tulsa Community College