Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Fatima Munoz

Winthrop Harbor,IL

Summary

Adaptable, bilingual worker dedicated to making the work environment organized and friendly, while ensuring top quality/presentation of products. Possess strong problem-solving abilities, and adept at maintaining high-quality standards under tight deadlines. Determined to assist in the success of the business organization, customer service, and to learn more skills to advance professionally.

Overview

4
4
years of professional experience

Work History

Deli/Bakery Team Associate

Walmart
Carbondale, IL
11.2024 - Current
  • Production and preparation of food.
  • Ensuring that cleaning procedures are properly followed.
  • Develop positive customer relationships through friendly greeting and excellent service.
  • Uphold high standards of productivity and quality in operations.
  • Use machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Assist in the development of team strategies and goals.
  • Package products, and double-check package labels for accuracy.
  • Prepared produce for sale and consumption by picking, cleaning, and packing with labels.
  • Proper disposal of food and disinfectants.
  • Contribute to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Trained new team members using approved training materials and information.
  • Address customer needs, responding to specific requests.
  • Coordinate with other departments to ensure the timely delivery of products.

Seasonal Team Associate

Walmart
Zion, IL
06.2024 - 08.2024
  • Assisted in plant care: irrigation, pruning, price markdowns, and organization by cultivar and plant needs.
  • Aiding in understaffed departments.
  • Basic customer service; assisting customers with any questions or concerns
  • Performed price changes as directed by supervisor.
  • Felt plant's leaves and noted coloring to detect insects or diseases.
  • Stocked shelves with incoming inventory items.
  • Greeted customers entering the store and answered inquiries.
  • Operated a cash register to process customer payments.
  • Cleaned, organized, and maintained backroom storage areas.
  • Organized merchandise displays on the sales floor.

Babysitter

Family Members
Winthrop Harbor, IL
01.2021 - 12.2024
  • Ensuring children's time is managed properly to attend school.
  • Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Developing creative ways to encourage learning through everyday experiences.

Server

La Michoacana Ice Cream Parlor
Waukegan, IL
06.2023 - 08.2023
  • Collaborated with other staff members to ensure efficient operations within the restaurant environment.
  • Provided service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Stocked service areas with supplies during slow periods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.

Telephone Operator

Roma's Pizza and Pasta
Winthrop Harbor, IL
06.2022 - 03.2023
  • Assisted customers with placing orders over the phone.
  • Ensuring correct products were being delivered and received.
  • Entered information and updated client records following telephone interactions.
  • Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
  • Communicated effectively with other departments regarding customer concerns.
  • Greeted callers warmly and asked how they could be assisted.

Education

Bachelor of Science -

Southern Illinois University, Carbondale
Carbondale, IL
05-2027

Skills

  • Bilingual: Spanish and English
  • Plant care and inspection
  • Troubleshooting
  • Workplace safety
  • Equipment inspection
  • Customer service
  • Following instructions
  • Task prioritization
  • Adaptability and flexibility
  • Quality assurance

Affiliations

  • Church involvement and volunteering
  • Horticulture club - involves fundraising efforts, plant identification, plant care, etc.

Timeline

Deli/Bakery Team Associate

Walmart
11.2024 - Current

Seasonal Team Associate

Walmart
06.2024 - 08.2024

Server

La Michoacana Ice Cream Parlor
06.2023 - 08.2023

Telephone Operator

Roma's Pizza and Pasta
06.2022 - 03.2023

Babysitter

Family Members
01.2021 - 12.2024

Bachelor of Science -

Southern Illinois University, Carbondale

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Fatima Munoz