Fatima Navarro
Elmwood Park,IL
Summary
Dedicated professional with 16 years of experience in customer service and healthcare support. Skilled in managing schedules, budgets, and operations in high-pressure environments. Expertise in pharmacy operations, proficient in medical terminology, insurance processes, and HIPAA compliance. Bilingual communicator (English/Spanish) with strong interpersonal and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Amazon Flex & Shipt
11.2020 - Current
- Delivered 60-125 packages daily, optimizing routes with GPS
- Provided exceptional customer service through clear communication and on-time deliveries
Special Needs Caregiver
Stay-At-Home Mom
08.2017 - Current
- Managed household schedule and budget for a family of 4
- Helped administrate two online mom support groups for families with special needs children
- Volunteered as an interpreter for Spanish-speaking parents navigating special education services
Compounding Pharmacy Technician & Patient Care Coordinator
Simply Pure Rx
04.2016 - 08.2017
- Compounded and processed over 50 prescriptions daily, ensuring accuracy and compliance
- Verified insurance coverage and secured prior authorizations by acting as a liaison between patients, providers, and insurance companies to resolve billing issues
- Developed improvements to pharmacy systems and trained new staff on operations
Pharmacy Service Representative
CVS Pharmacy
06.2015 - 09.2015
- Coordinated patient medication orders, verified insurance eligibility, and secured authorizations
- Provided outstanding customer service, answering inquiries and resolving issues efficiently
Certified Pharmacy Technician
Walgreens
11.2007 - 05.2015
- Ensured HIPAA compliance in updating patient records and handling prescription data for over 80 patients daily
- Communicated with prescribers to verify dosages, refills, and patient information
- Addressed customer inquiries and resolved billing discrepancies
Team Leader/Waitress
The Ivy Apartments at The Imperial
07.2006 - 11.2007
- Supervised staff and ensured compliance with food safety regulations
- Trained new hires in customer service and operational standards
Education
Bachelor of Arts - Healthcare Administration
Concordia University Chicago
River Forest, IL05.2024
Associate Degree - General Studies
City Colleges of Chicago – Wilbur Wright College
Chicago, IL05.2012
Skills
- Insurance Verification
- Medicare Processes
- Medicaid Processes
- Medical Terminology
- Records Management
- Microsoft Office Suite
- Data Entry
- HIPAA Compliance
- Administrative Support
- Bilingual
Timeline
Delivery Driver
Amazon Flex & Shipt
11.2020 - Current
Special Needs Caregiver
Stay-At-Home Mom
08.2017 - Current
Compounding Pharmacy Technician & Patient Care Coordinator
Simply Pure Rx
04.2016 - 08.2017
Pharmacy Service Representative
CVS Pharmacy
06.2015 - 09.2015
Certified Pharmacy Technician
Walgreens
11.2007 - 05.2015
Team Leader/Waitress
The Ivy Apartments at The Imperial
07.2006 - 11.2007
Associate Degree - General Studies
City Colleges of Chicago – Wilbur Wright College
Bachelor of Arts - Healthcare Administration
Concordia University Chicago
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