Fatima Rangel
Chicago Heights,IL
Summary
Energetic and adaptable bilingual professional with over 8 years of customer service experience
in high-pressure environments. Seeking a Flight Attendant role where my passion for delivering top-tier guest experiences, attention to safety, and adaptability can shine. Eager to bring my bilingual abilities (English/Spanish), safety certifications, and calm-under-pressure demeanor to an airline that values excellence and top-tier passenger service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Cook's Assistant
Olympia Fields Country Club
Olympia Fields, IL
07.2020 - Current
- Delivered exceptional service to a prestigious clientele, bartending and fulfilling orders for over 500 members
- Trained new staff on proper procedures, emphasizing safety and precision in a fast-paced environment
- Oversaw event organization, ensuring flawless setups and smooth operations for large-scale corporate and private events
- Assisted chefs with meal preparation for private events, holiday functions, and high-profile gatherings
Shift Leader
Dunkin' Donuts
Matteson, Illinois
01.2019 - 11.2019
- Led closing shifts, ensuring all store procedures were followed and the store was secured
- Memorized and executed 100+ customized drink orders, ensuring accuracy and efficiency during peak hours
- Played a key role in training new employees, fostering a team environment focused on guest experience
Event Coordinator
McDonald's Restaurant
Olympia Fields, Illinois
06.2017 - 01.2019
- Promoted three times (Trainer, Event Host, Drive-thru Coordinator)
- Coordinated store operations to maintain a smooth, customer-friendly environment
- Managed cash flow and financial operations, handling up to $15,000 per shift
Education
High School Diploma -
Bloom Township Highschool
Chicago Heights, IL05-2020
Skills
- Bilingual: English & Spanish
- Premium Costumer Service: Proven track record with upscale clientele
- Tech Savvy: Proficient with various POS systems and operational software
- Communication & Leadership: Skilled in leading teams, training new employees, and resolving conflicts
- Safety & Compliance: Knowledgeable in allergen awareness, food handling, and general safety protocols
- Fast Learner: Mastered new systems and protocols quickly for operational success
Certification
- Allergen Awareness Certification
- Liquor License
- Food Handlers Certification
Activities/Volunteer
- Helped lead and organize a volunteer-driven healthy cooking class, mentoring at-risk youth in nutritious meal preparation
- Company Photoshoots
- Home Care for over 7 years
- Dog Sitting Services
- Private Bartending Events
- Private Gym Trainer
- Baby Sitting (Day Care)
Timeline
Server/Cook's Assistant
Olympia Fields Country Club
07.2020 - Current
Shift Leader
Dunkin' Donuts
01.2019 - 11.2019
Event Coordinator
McDonald's Restaurant
06.2017 - 01.2019
- Allergen Awareness Certification
- Liquor License
- Food Handlers Certification
High School Diploma -
Bloom Township Highschool
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