Summary
Overview
Work History
Education
Skills
Certification
drawing
Timeline
Generic

Fatima Rodriguez

Brooklyn,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in costumer services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-qualified customer services proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

2
2
Languages
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience

Work History

costumer services

McDonald's Restaurant
Manhattan, NY
02.2019 - Current
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Summer Camp Leader

Public School 149- The Christa Mc Aulite School
Queens, NY
06.2018 - 07.2018
  • Guided children on how to maintain cleanliness, be punctual and obediently follow orders.
  • Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
  • Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.

Teacher's Assistant

P.S. 092 Harry T.Steward Sr.
Queens, NY
06.2017 - 07.2017
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Worked with lead teacher to monitor class schedule and take attendance.

Family Nanny

Nanny Position
Santiago, Republic Dominican
01.2011 - 06.2011
  • Organized different types of activities to enhance physical and intellectual development.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.

Education

High School Diploma -

Pan American International High School
Elmhurst, NY
01.2014 - 06.2017

Associate of Arts - Graphic Design

Kingsborough Community College of The City University of New York
Brooklyn, NY
03.2018 - 06.2018

Skills

    Good listening skills

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Certification

Licensed of food safety NYC

drawing

Drawing is one of my passing I love to do it just for fun and enjoy the moment .

Timeline

costumer services

McDonald's Restaurant
02.2019 - Current

Summer Camp Leader

Public School 149- The Christa Mc Aulite School
06.2018 - 07.2018

Associate of Arts - Graphic Design

Kingsborough Community College of The City University of New York
03.2018 - 06.2018

Teacher's Assistant

P.S. 092 Harry T.Steward Sr.
06.2017 - 07.2017

High School Diploma -

Pan American International High School
01.2014 - 06.2017

Family Nanny

Nanny Position
01.2011 - 06.2011

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Fatima Rodriguez