Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIA SALOME GUZMAN BRAVO

New Rochelle,NY

Summary

Driven customer service professional with extensive experience in cash handling, issue resolution, and building strong customer relationships. Adept at managing multiple tasks efficiently and contributing to team collaboration. Seeking to leverage skills in communication and customer service orientation to excel in a new opportunity within a dynamic team.

Overview

6
6
years of professional experience

Work History

COSTUMER SERVICES

BURLINGTON COAT FACTORY
01.2023 - 01.2025
  • Recommended and implemented measures to improve worker motivation, work methods and customer services.
  • Interpreted policies, procedures, regulations and guidelines pertinent to customer services operations.
  • Created detailed notes regarding customer services rendered so that they could be easily referenced in the future.
  • Suggested improvements in existing processes or procedures related to customer services training initiatives.
  • Conducted regular reviews of the customer services process and identified areas for improvement.

STAFF

BASIAS CLEANING
01.2023 - 01.2025
  • Built strong relationships with customers through exceptional communication skills and follow-up efforts.
  • Worked under guidance of leadership and alongside other staff members to meet organizational goals.
  • Managed time by effectively prioritizing urgent tasks.

COTUMER SERVICES

EXPRESS
01.2022 - 01.2023
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.

TELLER

DELGADO TRAVEL
01.2020 - 01.2022
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.

CASHIER

FOOD BAZAAR
01.2019 - 01.2020
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Education

Primary - undefined

U.E.C.P. Patrios symbols

BACHILLER - GENERAL SCIENCES

U.E.C.P. Mariano Picon Salas

Authorized Public Accounting - FACULTY OF ADMINISTRATIVE SCIENCES

STATE UNIVERSITY OF GUAYAQUIL

Skills

Assisted customers with inquiries and resolved issues promptly Guided clients through product features and benefits Supported team in maintaining high customer satisfaction levels

Facilitated customer assistance by addressing inquiries and resolving issues promptly

Assisted individuals in navigating challenges with patience and understanding Supported team members by actively listening to concerns and providing empathetic responses Fostered a collaborative environment through respectful communication and encouragement

Demonstrated strong work ethic by consistently meeting deadlines and supporting team objectives Contributed to a positive work environment through integrity and reliability Assisted colleagues in achieving project goals by maintaining open communication

Executed cash register operations with precision and efficiency

Supported team members in meeting deadlines through consistent attendance and reliability Contributed to a dependable work environment by maintaining punctuality Assisted in project completion by adhering to schedules and timelines

Cultivated strong customer relationships to enhance satisfaction and loyalty

Assisted customers in placing orders accurately Supported team in maintaining organized order records Facilitated communication between customers and service staff

Executed cash handling procedures with precision and accuracy

Facilitated effective written and verbal communication to enhance team collaboration

Operated cash register systems to process customer transactions efficiently Assisted customers with inquiries and provided support during checkout Maintained accurate cash handling procedures to ensure financial integrity

Facilitated positive interactions with clients and colleagues Supported team members in maintaining a respectful work environment Assisted in resolving conflicts through effective communication

Facilitated effective issue resolution processes to enhance operational efficiency

Cultivated strong customer service orientation to enhance client satisfaction

Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration

Facilitated effective team collaboration to enhance project outcomes

Adapted swiftly to new concepts and processes, demonstrating strong learning agility

Timeline

COSTUMER SERVICES

BURLINGTON COAT FACTORY
01.2023 - 01.2025

STAFF

BASIAS CLEANING
01.2023 - 01.2025

COTUMER SERVICES

EXPRESS
01.2022 - 01.2023

TELLER

DELGADO TRAVEL
01.2020 - 01.2022

CASHIER

FOOD BAZAAR
01.2019 - 01.2020

Primary - undefined

U.E.C.P. Patrios symbols

BACHILLER - GENERAL SCIENCES

U.E.C.P. Mariano Picon Salas

Authorized Public Accounting - FACULTY OF ADMINISTRATIVE SCIENCES

STATE UNIVERSITY OF GUAYAQUIL
MARIA SALOME GUZMAN BRAVO