Fatima Sanchez - Herrera
Marshfield,WI
Summary
Motivated and detail-oriented with experience in healthcare administration, patient care, customer service, and office operations. Skilled in appointment scheduling, insurance billing, patient account management, electronic recordkeeping, and radiology. Experienced in communicating with patients, managing payments, assisting with chiropractic treatments, and creating marketing materials. Strong organizational, multitasking, and communication skills with the ability to work efficiently in fast-paced environments.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Chiropractic Assistant & X-Ray Technician
Marshfield Family Chiropractic
Marshfield, Wisconsin
04.2025 - Current
- Answer incoming phone calls and respond to patient questions.
- Greet patients and answer questions in person.
- Contact new patients to answer questions and confirm appointments.
- Call patients who miss appointments or fail to reschedule.
- Communicate with patients regarding appointments, payments, and ongoing care.
- Check patients in and out of the office.
- Schedule, confirm, and reschedule patient appointments.
- Monitor appointment attendance and follow up with patients who have not rescheduled.
- Monitor doctor treatment time.
- Manage patient accounts and maintain accurate account information.
- Process patient payments and maintain payment records.
- Explain and review financial agreements, payment arrangements, and care plan details to patients.
- Follow up on outstanding balances and overdue payments.
- Manage insurance billing and claims processing, including online submissions and paper documentation received through the mail.
- Record the doctor's examination findings and notes in the patient's chart as directed
- Prepare patients for X-ray procedures and perform X-rays.
- Prepare reports and monitor office performance indicators.
- Create patient education handouts and informational bulletins.
- Manage the chiropractic office's Facebook posts and advertisements.
- Assist with the office's marketing and patient outreach efforts.
- Stock and replenish office supplies and treatment materials.
- Maintain a clean, professional, and welcoming environment for patients.
McDonald's Crew Member
McDonald's
Abbotsford, Wisconsin
03.2020 - 04.2025
- Prepared sandwiches, fries, and beverages following McDonald's food safety standards.
- Operated cash register and POS system for dine-in and drive-thru orders.
- Greeted customers and delivered friendly service at McDonald's front counter.
- Monitored kitchen stations and restocked ingredients during busy shifts.
- Cleaned dining area, equipment, and work surfaces to McDonald's sanitation standards.
- Trained new crew members on McDonald's service and safety routines.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Brewed and served coffee and tea with preferred add-ins.
- Tailored orders to address customer allergies and gluten concerns.
- Took customer orders accurately and efficiently in a fast-paced environment.
Education
WI Chiropractic Radiological Technician License
Wisconsin Chiropractic Association
Madison, WI03-2026
High School Diploma -
Abbotsford Highschool
Abbotsford, WI05-2024
Skills
- Patient care
- Radiographic procedures
- Appointment scheduling
- Insurance billing
- Patient account management
- Patient history and symptom recording
- Cash handling and payment processing
- Effective written and verbal communication
- Customer service
- Office coordination
- Organizational skills
- Attention to detail
- Telephone etiquette
- Social media management and advertising
- Flexible and adaptable
- Team building
Languages
Spanish
Limited
Certification
- Wisconsin Chiropractic Radiological Technician License
Refernces
D.C. David Schlinsog (Boss)
715-212-9038
drdcschlinsogdc@gmail.com
Kayla Krause (Office Manager)
715-897-5433
Timeline
Chiropractic Assistant & X-Ray Technician
Marshfield Family Chiropractic
04.2025 - Current
McDonald's Crew Member
McDonald's
03.2020 - 04.2025
WI Chiropractic Radiological Technician License
Wisconsin Chiropractic Association
High School Diploma -
Abbotsford Highschool