Fatima Sissokho
Summary
Current college student and accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
8
8
years of professional experience
Work History
Zara-Sales Associates, Cashiers and Stock Associate
09.2017 - 08.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Volunteer
City University Of New York Book Donations
06.2016 - 08.2020
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
Inbound Call Center Sales Representative
Spectrum
Albany, NY
04.2023 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Tmobile- Mobile Sales Associate
10.2021 - 03.2022
- Serving and selling to customers, while providing a best in class customer experience and building loyalty
- Consistently leverages digital tools in interactions and onboarding
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
- Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
- Partners with T-Mobile employees across channels, including business and customer service
Education
Bachelor of Arts - Africana Studies Major; Minor in French & Psych
University At Albany (SUNY)
1400 Washington Avenue06.2024
High School Diploma -
Success Academy High School of The Liberal Arts
111 E 33rd St, New York, NY 1001605.2020
Skills
- Business Development
- Operations Management
- Process Improvement
- Inventory Control
- Staff Discipline
Languages
French
Native or Bilingual
Timeline
Inbound Call Center Sales Representative
Spectrum
04.2023 - 12.2023
Tmobile- Mobile Sales Associate
10.2021 - 03.2022
Zara-Sales Associates, Cashiers and Stock Associate
09.2017 - 08.2020
Volunteer
City University Of New York Book Donations
06.2016 - 08.2020
Bachelor of Arts - Africana Studies Major; Minor in French & Psych
University At Albany (SUNY)
High School Diploma -
Success Academy High School of The Liberal Arts
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