Fatima Teran
San Marcos,TX
Summary
Dedicated customer service with strong ethic and adaptability. Experienced in providing exceptional customer experiences and proficient in both English and Spanish, skilled at working independently and efficiently, mastering new skills. Passionate about delivering quality service and positive interactions. A fast learner, dedicated to team development, and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Worker
Texas State University
01.2022 - 01.2023
- Company Overview: Registrar
- Skilled in responding to customer inquiries, resolving issues, and ensuring satisfaction while maintaining a positive brand image.
- Proficient in social media marketing strategies, including content creation.
- Experienced in processing forms, data entry, and maintaining accurate records.
- Strong multitasker with a commitment to delivering prompt and effective service in a fast-paced environment.
Customer Service Representative
Toottie Froottie
02.2021 - 01.2022
- Organized and managed the storage of pre-cut fruits with accurate labeling for easy access, as well as multiple snacks.
- Guided customers in selecting fruit according to their preferences and needs.
- Maintained cleanliness and orderliness of work areas and outdoor spaces.
- Processed cash transactions, ensuring accuracy, and providing excellent customer service.
- Strong communication and problem-solving abilities, with a focus on creating a positive customer experience.
Education
Bachelor of Science-SC - Biology, Pre-dental Studies
Texas State University
12-2026
High School Diploma -
Eagle Pass Highschool
Eagle Pass, TX05-2023
Skills
Recordkeeping and confidentiality
- Social media posting
- Bilingual in Spanish and English
- Data entry
- Customer service skills
- Flexible schedule
- Mail management
- Attention to detail
- Patient management
- Dental procedures
- Radiography techniques
- Emergency response preparedness
- First aid training
- Sanitation protocols
- Professionalism and etiquette
- Patient services
- Continuing education commitment
- Taking X-rays
- Instrument sterilization techniques
- Dental material handling
- Disinfecting rooms and equipment
- Patient schedule management
- Multitasking
- Front office support
- Team collaboration
- Documentation and reporting
- Call management
- Telephone and email etiquette
- Fast learner
- Verbal and written communication
- Bilingual communication
- Problem solving
Certification
Registered Dental assitant with the Texas State Board of Dental Examiners.
Shadowing Hours
- Dental Office Volunteer
Family Dental Care , Eagle Pass, Texas
Summers of 06/22 -08/24 - Completed over 100 hours of shadowing and hands-on assistance in a general dentistry practice
- Assisted both the dentist and dental assistant with patient care, instrument sterilization, and operatory setup
- Gained in-depth exposure to dental procedures, infection control protocols, and patient communication
- Developed strong observational skills and a deeper understanding of clinical workflow in a dental setting
Languages
Spanish
Native/ Bilingual
Timeline
Student Worker
Texas State University
01.2022 - 01.2023
Customer Service Representative
Toottie Froottie
02.2021 - 01.2022
Bachelor of Science-SC - Biology, Pre-dental Studies
Texas State University
High School Diploma -
Eagle Pass Highschool
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