Fatima Torres
Merced,CA
Summary
Experienced sales associate with over 6 years of effective communication skills and a background in immigration law. Proficient in Microsoft Word, Excel, and PowerPoint. Dedicated to providing exceptional customer service. Passionate, determined, and hard-working. Consistently forms friendly connections with customers and demonstrates patience in decision-making. Quick learner with strong organizational skills. Excels as a team player and manages multiple tasks simultaneously. Developed critical thinking and effective communication abilities in a legal environment. Seeking to leverage legal research and document preparation experience to transition into a new field. Committed to contributing to a dynamic team and fostering efficient operational processes.
Overview
5
5
years of professional experience
Work History
Human Resources
Target
10.2023 - 08.2024
- Helped with recruitment by posting job openings, screening resumes, and scheduling interviews.
- Instructed first-day orientations, brief PowerPoint discussing store policies, help to create accounts to begin the training process.
- Organized company events for the team members
- Processed payroll as well as scheduled edits
- Offered guidance on employee relations issues as well as interpreted for the managers to those who did not speak English.
- Answered phone calls throughout the day from employees and or customers with concerns/issues.
- Maintained employee documentation, organizational chart, and phone list.
Starbucks Barista
Target
08.2023 - 10.2023
- Certified Barista including certified barista trainer
- Worked on more than one task at a time
- Making sure that customers leave satisfied while trying to make connections with them as well
- Substituted as a part-time manager
Starbucks Barista
Safeway
05.2023 - 07.2023
- Certified barista
- Constant customer service, made connections while also making sure every customer left satisfied
- Multitasked; worked on more than one task at a time while also holding conversations with customers and always working with a positive attitude
- Helped the manager around in their roles for when they were out I was able to take on some of the responsibilities
Sales Associate
Shoe Palace
06.2019 - 08.2019
- Assisted customers in finding the shoe size that was needed.
- Demonstrated different options of shoes that were available that were similar to the shoe they were looking for.
- Stocked new pairs of shoes and/or apparel that were delivered.
- Arrived 10 minutes before my shift to organize the presentation shelves before the store opened.
- Persuaded customers to buy a different pair of shoes that’ll suit them better.
Education
University of California Merced
Merced, CA08.2024
A.A. - Paralegal studies
Evergreen Valley College
San Jose, CA05.2023
Diploma - undefined
Mt. Pleasant High School
San Jose, CA06.2020
Skills
- Strategic Planning
- Cultural competence
- Team building
- Problem-solving
- Data analysis
- Time management
- Communication
- Employee onboarding
- Training and development
- Ability to work in a fast-paced environment
- Proficiency in Microsoft
- Conflict resolution abilities
- Confidentiality compliance
- Document drafting
- Client communication
LNGG
Fluent in English and Spanish
Affiliations
The National Society of Leadership and Success
Other Experiences
- Child Care
- July 2017 - August 2017
- Took care of children during the summer
- July 2018 - August 2018
- Gave child care to family friends' children during the summer and weekends at the start of the school year
- January 2022-2023
- Ran a small business for a year taking care of two young children
RELEVANT COURSES
- Interpersonal Communication
- Student Ambassador
- Spanish Ap
Community Service
Asian Law Alliance (ALA), Volunteered for the Asian Law Alliance (ALA) for Citizenship Day
Timeline
Human Resources
Target
10.2023 - 08.2024
Starbucks Barista
Target
08.2023 - 10.2023
Starbucks Barista
Safeway
05.2023 - 07.2023
Sales Associate
Shoe Palace
06.2019 - 08.2019
A.A. - Paralegal studies
Evergreen Valley College
Diploma - undefined
Mt. Pleasant High School
University of California Merced
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