Fatima Weston
Baton Rouge,Louisiana
Summary
Results-driven Ambassador bringing progressive background in banking environments. Natural leader and problem-solver with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. Ambassador with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
10
10
years of professional experience
Work History
Ambassador
Capital One
Baton Rouge, United States
09.2012 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Opened, closed and updated accounts for customers.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Balanced teller drawers and ATM cash.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Assisted team with operational policies and procedures to drive services.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Worked with customers to understand needs and provide excellent service.
Education
MBA - Human Resources Management
Walden University
Minneapolis, MN12.2017
Bachelor of Arts - Sociology
Southeastern Louisiana University
Hammond, LA05.2011
Skills
- Problem Solving
- Customer Service
- Sorting and Filing
- Bill Payment Receipt
- Account Services
- Cash Drawer Reconciliation
- Attention to Detail
- Data Entry
Timeline
Ambassador
Capital One
09.2012 - Current
MBA - Human Resources Management
Walden University
Bachelor of Arts - Sociology
Southeastern Louisiana University
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