Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Fatima Abdulla Alsowaidi

Doha

Summary

SAN Switch errors and Ports replacement Power Supply Replacement Hardware requirements/replacement of SAN Switches/Storage HP Synergy Office365 and Azure Handling Email Security in Office365 Handling Azure Active Directory and AD Connect for Hybrid environment Migration of Mailboxes from on prim to Cloud. Handling Hybrid Exchange Online infrastructure. Manage Engine ServiceDesk Plus Change Management Ticketing Business Rules and automation Asset Management Contracts Management CMDB Management Problems management Project Management Additional knowledge Data Center Management Have been part of Data Center Shutdown Process from(shutdown sequence till startup sequence and troubleshooting issues ) Networking Network Subnets and VLANs IP addressing VoIP Cisco Unified Communication Manager Access Control – SiPass Software Solar Winds Network Monitoring Tool Monitor the performance of Main Routers and Switches Adding/ removing servers to solar winds monitoring Security Managing McAfee ePolicy Orchestrator (ePO) Managing McAfee DLP for restricted USB Access Integrating all the systems to McAfee ESM SIEM tool Handling vulnerabilities reported by Meeza Integrating National SOC (NCSOC) with our Systems and applying all requirements. Handling vulnerabilities reported by NCSOC Vulnerability Scanning Tools – Such as Tenable Deployment of Tenable Agent companywide Handling vulnerabilities reported by Tenable Change Management Handling MOC from submission, planning implementation and review to close.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Systems Analyst

Qatar Chemicals Company
Doha, Qatar
03.2022 - Current
  • Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
  • Conducted interviews with potential clients to assess system performance needs, budgets and other factors.
  • Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
  • Conducted meetings with junior staff members to discuss program specifications and process models.
  • Participated in acquiring and maintaining Type contracts.
  • Analyzed user workflow and Type requirements compliance.
  • Documented ongoing system performance, verifying Type metrics.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Provided client support on system operation and troubleshooting.
  • Resolved or escalated problem tickets to resolve user issues.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Researched and adopted new technologies to add value to existing offerings.
  • Installed system updates to address vulnerabilities and reduce security issues.

IT Operation Systems Analyst

Qchem
01.2015 - 03.2022
  • At 1st of June 2015, I joined Q-Chem with Information Technology Department, IT Operations Section
  • Technical Experience IT Operations Service Desk & Support
  • Imaging new PC/Laptop Using QChem Custom Image (Universal Image) - Solve account problems received by phone or emails (resetting passwords & unlocking accounts) within one working day
  • Assign tickets to Systems Analysts/technicians based on the responsibility matrix assigned to each - Answer calls that are automatically be transferred to me when helpdesk technicians aren't available to answer and ask the caller if he raised the ticket for his problem before transferring the calls based on the systems ownership and related issued to these systems - Ownership of tickets about unlocking/resetting passwords and other computer settings
  • Ownership of tickets asking for changes on outlook properties like position title, supervisor name, office and phone nos
  • By doing necessary changes on Active Directory (AD) system
  • For position title and supervisor name, by verifying with SAP/ESS
  • Ownership of tickets requesting for Internet Access and Emailing access to outside company by getting approvals from department manager for internet access and from his direct supervisor for emailing access via email
  • Ownership of tickets for who needs to transfer files with big sizes to outside company which cannot be sent as email attachment by creating for them folder on FTP server to share data with other vendors
  • Ownership of New Email Account requests tickets for new users in QChem domain
  • Ownership of Tickets To add/ remove Access to shared folder or changing ownership of these files - Add printers to users as needed
  • Do Server Room Check List / Inspection
  • Excellent in using MS Office
  • Infrastructure
  • Installing and configuring Servers
  • Deploy, Manage and maintain Servers
  • Configuring Servers Roles and Features
  • Initiating Server Commissioning and Decommissioning Tasks
  • Upgrade Servers Operating systems
  • Active Directory
  • Install and administer Active Directory
  • Creating service accounts
  • Creating security groups/ Adding members
  • Create and manage Group Policy
  • Perform Quarterly Cleanup on Active Directory
  • DNS
  • Creating DNS record for new servers
  • Deleting DNS records for any old decommissioned servers
  • Forwarding new server to old IP of old server before decommissioning
  • Troubleshooting issues
  • DHCP
  • Creating new scopes
  • Reserving IP addresses to specific machines
  • Deleting address leases, IronPort Mail Filter
  • Blocking emails based on policies configured
  • Releasing emails
  • Worked flexible hours across night, weekend and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.

Education

Bachelor of Science - Computer Engineering

Qatar University

High School Certificate - undefined

Bayan
01.2005 - 1 2006

Skills

System installation and configuration

undefined

Certification

28863400850

Additional Information

  • Building CMDB of all Assets Showing Dependency on services running on servers/appliances Showing Ownership Showing Rack and physical Location of these devices Lifecycle Management of Assets Projects handled SCCM Deployment and configuration POC of SIEM tool Qradar Logrhythym Manage Engine Desktop Central and ServiceDesk Plus Deployment of SOC systems – Outsourced with Meeza Deployment of Bitlocket Disc Encryption Monthly Duties: Patch Management - Pushing Patches to the Servers/Workstations as per the Qchem Patch Management Procedure. - Send Change Management Schedule for patching the servers on monthly basis and for any package deployment needed - Update the metrics related to the MS patches deployed monthly/quarterly - Troubleshooting if there are any issues related to the patching. General Duties: Daily morning Servers/Systems health and performance Checklist Certificates: Cisco Certified Network Associate Routing and Switching Non-technical Experience Volunteer in QSAFE Program Joining QSAFE Improvement Team for 5 years and QSAFE Steering Committee for 4 year Coaching all Employees to Do Safety observations for unsafe behavior to follow QSAFE Program and Company’s Safety compliance. Participating in Events/Campaign related to safety behaviors that are observed to be unsafe. AFFAIRMATION I hereby declare that all the particulars stated above are true to the best of my knowledge and belief. 8/4 Fatima Abdulla AlSowaidi

Timeline

Senior Systems Analyst

Qatar Chemicals Company
03.2022 - Current

IT Operation Systems Analyst

Qchem
01.2015 - 03.2022

High School Certificate - undefined

Bayan
01.2005 - 1 2006

Bachelor of Science - Computer Engineering

Qatar University

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Fatima Abdulla Alsowaidi